Key Account Manager - Fragrance (Fixed-Term)

Overview

Client Account Management

• Achieve sales and margin targets while providing accurate sales forecasts and monitoring performance against objectives.
• Develop and maintain strong relationships with key fragrance clients.
• Create and execute strategic account plans aligned with business objectives.
• Act as the main point of contact for client inquiries and issues, ensuring timely and effective resolution.

Ambassador Engagement

• Build and lead a Travel Retail ambassador community through regular training and engagement initiatives.
• Recruit, monitor, and develop Fragrance Ambassadors through sales analysis and brand knowledge assessments.
• Set monthly targets and manage commission and incentive schemes.
• Motivate and empower the ambassador network to achieve business objectives.

Sales Orientation & Growth

• Identify opportunities for business growth, including upselling, cross-selling, and new business development within designated accounts.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities and support commercial decision-making.
• Present new product launches, brand strategies, and the company’s value proposition to clients.
• Lead commercial negotiations, including pricing, terms, and conditions, to secure favorable agreements.

Cross-Functional Collaboration

• Partner closely with internal stakeholders to ensure effective execution of business priorities, marketing initiatives, and operational plans.
• Support smooth supply flow and coordination across relevant departments.
• HOW WILL YOU EXPERIENCE SUCCESS WITH US?
• Minimum 5 years of experience within the Beauty, Fragrance, Luxury, or Travel Retail industry.
• Strong commercial acumen and a proven ability to drive sales performance.
• Experience in account management, forecasting, budgeting, and performance analysis.
• Excellent communication, relationship-building, and negotiation skills.
• Strong analytical mindset and problem-solving capabilities.
• Client-centric approach with the ability to work effectively across diverse stakeholders and international environments.
• Fluent English is mandatory; additional languages are considered an asset.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• WHAT DO WE OFFER?
• At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
• We offer a dynamic work environment where expertise meets Arts and Culture.
• We are fully transparent and share with you Maison strategies, key information, and the needs of other Corporate Departments.
• We constantly educate you on Cartier’s savoir-faire, the competitive landscape, industry news, and client experience best practices.
• We facilitate career development and evolution within our Maison.
• We develop you through training, continuous learning, and a strong feedback culture, where you will feel encouraged to share your perspective and contribute to our collective success.