Key Account Manager
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Key skills for this role
About the Role
Careem seeks a Key Account Manager to manage strategic partnerships with top restaurant brands in Dubai, driving order growth and operational performance. Requires 3-4+ years in account management, sales, or partnerships, preferably in food tech or FMCG.
Key Skills for This Role
Responsibilities
- Take full ownership of assigned accounts, acting as the primary point of contact for partners
- Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance
- Use data driven decision making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience
- Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention
- Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution
Requirements
- 3 4+ years of experience in account management, sales, or partnerships, preferably in food tech, food delivery, or FMCG sectors
- Strong analytical and problem solving skills with the ability to interpret complex data
- Excellent communication and interpersonal skills with a client first mindset
- Proven experience managing senior stakeholders and driving commercial outcomes
- Ability to work independently in a fast paced, high growth environment
- Bachelor's degree in Business, Marketing, or a related field
Full Job Posting
About Careem
- Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more.
- Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive.
- We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
About the Team
- The Food team at Careem is at the forefront of transforming how people experience food delivery across the UAE.
- We work closely with partners, operations, and product teams to ensure seamless, delightful food delivery experiences for our customers.
About the Role
- As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with top restaurant brands in Dubai.
- Your role will focus on driving order growth, optimizing operational performance, and maximizing partner engagement through data driven insights and tailored marketing strategies.
- You will collaborate cross functionally to enhance the partner experience, negotiate commercial agreements, and implement initiatives that drive revenue and profitability.
What You'll Do
- Account Management – Take full ownership of assigned accounts, acting as the primary point of contact for partners.
- Growth & Strategy – Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance.
- Partner Experience & Satisfaction – Use data driven decision making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience. Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention.
- Cross functional Collaboration – Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution.
What You'll Need
- 3 4+ years of experience in account management, sales, or partnerships, preferably in food tech, food delivery, or FMCG sectors
- Strong analytical and problem solving skills with the ability to interpret complex data
- Excellent communication and interpersonal skills with a client first mindset
- Proven experience managing senior stakeholders and driving commercial outcomes
- Ability to work independently in a fast paced, high growth environment
- Bachelor's degree in Business, Marketing, or a related field
What We'll Provide You
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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