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Key skills for this role
About the Role
CoinW seeks a COO to lead global operations for its cryptocurrency exchange. The role involves strategy, operations, product growth, marketing alignment, and team management, requiring 8+ years in internet/fintech/crypto and 3+ years in senior leadership.
Key Skills for This Role
Responsibilities
- Collaborate with the CEO to develop the company's mid to long term strategy and annual business targets, own overall operational KPIs
- Build and optimize the exchange's end to end operations framework including user operations, campaign operations, content operations, community operations, and VIP operations
- Collaborate with the product team to define product priorities and roadmap, drive implementation to optimize user experience and conversion funnels
- Align with the Head of Marketing on global integrated marketing strategies to ensure operations campaigns are synchronized with brand cadence
- Build and develop a global operations team (estimated 30–50 headcount), establish talent pipelines and performance management systems
- Work with Risk and Compliance teams to ensure all operations activities meet regulatory requirements across jurisdictions
Requirements
- 8+ years of operations experience in internet, fintech, or crypto; 3+ years in team leadership or senior management
- Prior experience as COO / VP of Operations / Director of Operations at a crypto exchange, brokerage, fintech platform, or payment company strongly preferred
- Bachelor's degree or above in finance, economics, computer science, business, or related fields
- Deep understanding of crypto exchange business models and industry ecosystem
- Proven user growth methodology with successful track records
- Strong data acumen and analytical capabilities
- Professional working proficiency in English
Full Job Posting
Position Overview
- As a core member of CoinW's executive leadership team, the COO will oversee the establishment and execution of the exchange's global operations framework.
- Working closely with the CEO to define corporate strategy and drive execution, this role is responsible for efficiency improvement and performance delivery across operations, product, marketing, customer support, and compliance operations.
Key Responsibilities
- Collaborate with the CEO to develop the company's mid to long term strategy and annual business targets, cascade goals across business lines, and drive execution; own overall operational KPIs.
- Build and optimize the exchange's end to end operations framework, including user operations, campaign operations, content operations, community operations, and VIP operations.
- Collaborate with the product team to define product priorities and roadmap, surface product requirements from an operations perspective, and drive implementation.
- Align with the Head of Marketing on global integrated marketing strategies to ensure operations campaigns are synchronized with brand cadence.
- Build and develop a global operations team (estimated 30–50 headcount), establish talent pipelines and performance management systems.
- Work with the Risk and Compliance teams to ensure all operations activities meet regulatory requirements across jurisdictions.
Requirements
- 8+ years of operations experience in internet, fintech, or crypto; 3+ years in team leadership or senior management roles.
- Prior experience as COO / VP of Operations / Director of Operations at a crypto exchange, brokerage, fintech platform, or payment company is strongly preferred.
- Bachelor's degree or above in finance, economics, computer science, business, or related fields.
- Deep understanding of crypto exchange business models and industry ecosystem; familiarity with core product logic including spot, futures, and derivatives.
- Proven user growth methodology with successful track records of building operations systems from scratch or driving scaled growth.
- Strong data acumen and analytical capabilities; ability to drive business decisions through data.
- Professional working proficiency in English for international business communication.
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