客户支持
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Key skills for this role
About the Role
CoinW is seeking a Chinese and English speaking Customer Support Specialist to provide timely support to VIP users on Telegram, Discord, and internal systems. The role requires handling inquiries, resolving issues, and collaborating with internal teams.
Key Skills for This Role
Responsibilities
- 为英语VIP渠道用户提供及时优质的客户支持，确保2分钟内回复
- 在Telegram、Discord和内部支持系统中处理用户的询问、反馈和问题
- 在技术、风控、运营和其他内部团队保持顺畅沟通的同时，跟进所有案件直到解决
- 在客户管理、活动执行和用户运营方面协助渠道业务团队
- 在工作中记录、整理和报告系统问题或用户反馈，并主动提出可行的优化建议
Requirements
- 精通中文和英语（书面和口语）
- 注重细节，具有较强的学习能力和良好的数字技能
- 精通MS，尤其是Excel
- 在压力下高度负责、快速学习并保持稳定的表现
- 在短时间内做出高质量的回复，需要快速反应和清晰的沟通技巧
- 能够适应快节奏的工作环境
- 在加密货币行业的经验是一个强有力的优势
Full Job Posting
主要职责
- 为英语VIP渠道用户提供及时优质的客户支持，确保2分钟内回复。在Telegram、Discord和内部支持系统中处理用户的询问、反馈和问题。
- 在技术、风控、运营和其他内部团队保持顺畅沟通的同时，跟进所有案件直到解决。在客户管理、活动执行和用户运营方面协助渠道业务团队。
- 在工作中记录、整理和报告系统问题或用户反馈，并主动提出可行的优化建议。
要求
- 精通中文和英语（书面和口语），能够将两者作为工作语言使用。
- 在工作中注重细节，具有较强的学习能力和良好的数字技能。精通MS，尤其是Excel。在压力下高度负责、快速学习并保持稳定的表现。
- 在短时间内做出高质量的回复，需要快速反应和清晰的沟通技巧。
- 在保持高服务标准的同时，能够适应快节奏的工作环境。
- 在加密货币行业的经验是一个强有力的优势，特别是与交易所、客户支持角色或熟悉期货/衍生品产品有关的经验。
工作时间
- 正常行政班，无夜班，无通宵班，少量轮班（周末）
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