IT Technical Support Specialist-Naoero Deployment
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Key skills for this role
About the Role
Global Mission Support Services LLC seeks an IT Technical Support Specialist for Naoero Island to provide helpdesk and end-user support, hardware maintenance, and network connectivity support in a hospital setting.
Key Skills for This Role
Responsibilities
- Respond to and resolve IT support tickets, calls, and walk in requests from hospital staff.
- Provide first and second level technical support for desktops, laptops, printers, scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital applications).
- Set up new user accounts, email accounts, and access permissions.
- Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments.
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Monitor and support the hospital's LAN, wireless network, and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Apply basic security measures on workstations (antivirus updates, patching, password policies).
Requirements
- Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred)
- 3 5 years of experience in an IT support role
- Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi Fi), and basic hardware troubleshooting
- Healthcare/hospital IT experience is an advantage
Full Job Posting
Job Summary
- The IT Technical Support Specialist is responsible for the day to day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.
Key Responsibilities
- Respond to and resolve IT support tickets, calls, and walk in requests from hospital staff in a timely manner.
- Provide first and second level technical support for desktops, laptops, printers, scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital applications).
- Set up new user accounts, email accounts, and access permissions in line with hospital policy.
- Train staff on basic use of IT systems and equipment as needed.
- Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments.
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.
- Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.
Requirements
- Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
- 3 5 years of experience in an IT support role; healthcare/hospital IT experience is an advantage.
- Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi Fi), and basic hardware troubleshooting.
What We Offer
- Visa & Travel ticket
- Accommodation
- Meals
- Tax free salary
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