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IT Technical Support Specialist-Naoero Deployment

Global Mission Support Services LLC
Dubai, UAE
Full Time
Mid
Onsite
Yesterday
Helpdesk SupportHardware TroubleshootingWindows OSMicrosoft OfficeLAN/Wi FiNetwork Troubleshooting
Free

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Key skills for this role

Helpdesk SupportHardware TroubleshootingWindows OS
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Job Summary

  • The IT Technical Support Specialist is responsible for the day to day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.

Key Responsibilities

  • Respond to and resolve IT support tickets, calls, and walk in requests from hospital staff in a timely manner.
  • Provide first and second level technical support for desktops, laptops, printers, scanners, and mobile devices.
  • Troubleshoot software issues (operating systems, Microsoft Office, hospital applications).
  • Set up new user accounts, email accounts, and access permissions in line with hospital policy.
  • Train staff on basic use of IT systems and equipment as needed.
  • Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.
  • Perform routine preventive maintenance on IT equipment across all hospital departments.
  • Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
  • Coordinate repairs with vendors for equipment under warranty or requiring specialized service.
  • Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
  • Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
  • Assist with the installation and maintenance of network cabling, switches, and access points.

Requirements

  • Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
  • 3 5 years of experience in an IT support role; healthcare/hospital IT experience is an advantage.
  • Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi Fi), and basic hardware troubleshooting.

What We Offer

  • Visa & Travel ticket
  • Accommodation
  • Meals
  • Tax free salary

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