IT & Systems Support Specialist
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Key skills for this role
About the Role
We are seeking an experienced IT & Systems Support Specialist to provide day-to-day technical support across the company in Doha. You will support computers, networks, printers, ERP systems, and Microsoft 365, ensuring minimal downtime.
Key Skills for This Role
Responsibilities
- Provide daily IT support to employees across all departments
- Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices
- Diagnose and resolve hardware, software, and network issues
- Support users with ERP system troubleshooting and basic training
- Set up computers, email accounts, Microsoft 365, and user access for new employees
- Manage user accounts, permissions, and basic security settings
- Monitor office networks, Wi Fi, internet connectivity, and shared devices
- Install, configure, and maintain Windows operating systems and business applications
- Coordinate with external vendors and system providers when advanced technical support is required
- Perform routine maintenance, software updates, backups, and health checks
- Maintain IT asset records, software licenses, warranties, and equipment inventory
- Document technical procedures, support activities, and system configurations
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or related field
- Minimum 3 years of experience in IT support, technical support, system administration, or similar role
- Strong knowledge of Windows operating systems and Microsoft 365
- Experience troubleshooting desktops, laptops, printers, and office hardware
- Good understanding of networking including TCP/IP, DNS, DHCP, routers, switches, and Wi Fi
- Experience supporting ERP or other business management systems
- Strong problem solving and analytical skills
- Excellent communication and user support skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and prioritize technical issues effectively
- Willingness to learn new technologies
- Ability to work independently and collaboratively within a team
Full Job Posting
About the Role
- We are looking for an experienced IT & Systems Support Specialist to join our team in Doha.
- This role is responsible for providing day to day technical support across the company, ensuring that all employees can work efficiently with minimal downtime.
- You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well organized IT environment.
- This is a hands on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.
Key Responsibilities
- Provide daily IT support to employees across all departments.
- Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices.
- Diagnose and resolve hardware, software, and network issues.
- Support users with ERP system troubleshooting and basic training.
- Set up computers, email accounts, Microsoft 365, and user access for new employees.
- Manage user accounts, permissions, and basic security settings.
- Monitor office networks, Wi Fi, internet connectivity, and shared devices.
- Install, configure, and maintain Windows operating systems and business applications.
- Coordinate with external vendors and system providers when advanced technical support is required.
- Perform routine maintenance, software updates, backups, and health checks.
- Maintain IT asset records, software licenses, warranties, and equipment inventory.
- Document technical procedures, support activities, and system configurations.
Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum 3 years of experience in IT support, technical support, system administration, or a similar role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience troubleshooting desktops, laptops, printers, and office hardware.
- Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi Fi.
- Experience supporting ERP or other business management systems.
- Strong problem solving and analytical skills.
- Excellent communication and user support skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and prioritize technical issues effectively.
- Willingness to learn new technologies and continuously improve technical knowledge.
- Ability to work independently and collaboratively within a team.
To Apply
- Please send your CV to career@arkanmktg.com and mention 'IT & Systems Support Specialist' in the subject line.
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