IT System Administrator

Key Responsibilities

• Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations.
• Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies.
• Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen facing and internal services.
• Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA aligned frameworks where applicable).
• Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities.
• Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data.
• Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations.
• Maintain documentation of IT assets, configurations, policies, and procedures.
• Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects.
• Support digital transformation initiatives, including e services and system integrations tied to CCAO's citizen and community programs.
• Ensure compliance with UAE data protection and government information security regulations.