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IT Support Technician (UAE National)

GSSTech Group
Dubai, UAE
1 months ago
NationalSupportTechnician
Free

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Job Description

  • We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client’s infrastructure and continuity of business operations for Client’s employees.
  • The technician is a key player in ensuring the smooth running of Client’s IT endpoints and supporting its employees with their devices.
  • This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.
  • Job requirements**Responsibilities**
  • Support Help AG end users and solve tickets / reported issues.
  • Prepare new equipment, including asset tagging, assignment and tracking.
  • Creation of new users, assigning of ACL’s and user on / offboarding.
  • Monitor hardware and software stock levels and place order requests.
  • Maintain endpoint security, software updates and patching.
  • Monthly Endpoint Health Check Reports.
  • Verify correct security features and licensing are enabled for Help AG employees.
  • Respond to on-site incidents and activities in Help AG’s offices.
  • Monitor and maintain configuration backups of infrastructure components.
  • Respond to SOC alerts and reported incidents with remedial action where necessary.
  • Monthly infrastructure health check reports.
  • Maintain, update and review Help AG’s asset register.
  • Perform monthly AD reviews and system access reviews.

Qualifications & Skills

  • Bachelor’s degree in information security or IT-related matter or equivalent experience.
  • 1+ years of experience working within IT support and solving user reported IT requests.
  • Understanding of Microsoft Active Directory and Domains.
  • Working knowledge of Office365, Exchange Online and Azure AD.
  • Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues.
  • Good understanding of networking, TCP/IP, DHCP, DNS etc.
  • Understanding of information security concepts and related technologies.
  • Microsoft certification and other infrastructure technology certifications.
  • Proper and structured documentation and diagramming.
  • Excellent organizational skills in enterprise support and ITIL Process.
  • Understanding of information security concepts and related technology including troubleshooting.
  • Ability to identify new work areas and to self-govern goals and tasks.
  • Ability to identify problems, collect and analyze data, establish facts and draw conclusions.
  • Ability to apply a risk-based approach to planning, executing, and reporting on engagements.
  • Use judgement and ingenuity to maintain objective and technical standards.
  • Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)
  • Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team.
  • Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations.
  • Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service.
  • Handle sensitive and confidential matters, situations, and data effectively and with integrity.
  • Manage high pressure / difficult situations in a calm and collected manner.

Benefits

  • Health insurance with one of the leading global providers for medical insurance.
  • Career progression and growth through challenging projects and work.
  • Employee engagement and wellness campaigns activities throughout the year.
  • Excellent learning and development opportunities.
  • Inclusive and diverse working environment.
  • Flexible/Hybrid working environment.
  • Open door policy.

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