Finacle Application Support Lead - Core Banking
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Key skills for this role
About the Role
GSSTech Group is looking for an experienced Finacle Application Support Lead to manage production support for Finacle Core Banking platforms. The role involves incident management, root cause analysis, stakeholder coordination, and project delivery.
Key Skills for This Role
Responsibilities
- Provide application support and production ownership for Finacle Core Banking platforms
- Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs
- Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions
- Coordinate with business users, technology teams, and external vendors to ensure smooth application operations
- Manage incident, problem, and change management processes following ITIL best practices
- Support Finacle application configurations, enhancements, upgrades, and production releases
Requirements
- Minimum 3+ years of experience in Finacle application support / production support environments
- Strong hands on experience with Finacle Core Banking application
- Minimum 3 years of experience managing banking technology projects or delivery initiatives
- Strong understanding of core banking processes and application workflows
- Experience with Agile/Scrum methodologies
Full Job Posting
Job Overview
- We are looking for an experienced Finacle Application Support Lead with strong expertise in Finacle Core Banking application support, production management, and banking technology delivery.
- The ideal candidate should have hands on experience supporting Finacle environments, managing incidents, coordinating with business and technical teams, and driving application stability across core banking platforms.
- The role requires a strong combination of technical Finacle knowledge, production support capability, stakeholder management skills, and project delivery experience.
Key Responsibilities
- Provide application support and production ownership for Finacle Core Banking platforms.
- Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs.
- Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions.
- Coordinate with business users, technology teams, and external vendors to ensure smooth application operations.
- Manage incident, problem, and change management processes following ITIL best practices.
- Support Finacle application configurations, enhancements, upgrades, and production releases.
- Analyze business requirements and coordinate with development teams for fixes and enhancements.
- Support integration related issues between Finacle and downstream/upstream banking applications.
- Prepare application support documentation, knowledge articles, and operational reports.
- Track application performance, recurring issues, dependencies, and improvement opportunities.
- Participate in release planning, testing coordination, deployment activities, and post production validation.
- Manage stakeholder communication and provide regular status updates on incidents, projects, and operational activities.
Required Technical Skills
- Strong hands on experience with Finacle Core Banking application.
- Minimum 3+ years of experience in Finacle application support / production support environments.
- Strong understanding of core banking processes and application workflows.
- Experience troubleshooting Finacle related incidents and production issues.
- Experience working with banking applications, integrations, and enterprise systems.
- Understanding of Finacle modules such as: CASA, Loans, Deposits, Payments, Customer Management, Limits and Collaterals.
Project Management Skills
- Minimum 3 years of experience managing banking technology projects or delivery initiatives.
- Experience in project planning, execution, tracking, and stakeholder coordination.
- Ability to manage timelines, risks, dependencies, and delivery milestones.
- Experience working with Agile/Scrum methodologies.
- Ability to coordinate across business teams, technical teams, and vendors.
Preferred Technical Exposure
- Experience with Finacle customization and configuration.
- Knowledge of Finacle integrations, APIs, and interfaces.
- Exposure to application monitoring tools and production support processes.
- Understanding of database concepts and SQL troubleshooting.
- Exposure to release management and deployment activities.
Required Competencies
- Strong analytical and problem solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work under pressure in critical banking production environments.
- Strong ownership mindset with focus on application stability and service excellence.
- Ability to manage multiple priorities and coordinate with cross functional teams.
- Good understanding of banking operations and technology delivery.
Preferred Domain Experience
- Banking
- Core Banking Transformation
- Financial Services
- Digital Banking Platforms
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