Application Support Specialist - Open Finance & APIs
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Key skills for this role
About the Role
GSSTech Group seeks an Application Support Specialist with Open Finance/Open Banking API experience for an onsite role in Dubai. The role involves Level 2 support, monitoring API integrations, troubleshooting production issues, and ensuring smooth operation of Open Finance solutions.
Key Skills for This Role
Responsibilities
- Provide Level 2/Application Support for business critical applications
- Monitor, troubleshoot, and resolve application and API related incidents
- Support Open Finance/Open Banking API integrations and third party connectivity
- Investigate production issues using application logs, API responses, and monitoring tools
- Analyze API requests/responses using tools such as Postman or Swagger
- Work closely with development, infrastructure, and business teams to resolve technical issues
- Perform root cause analysis (RCA) and implement preventive measures
- Monitor application performance and ensure system availability in line with SLAs
- Support application deployments, releases, and production changes
- Maintain incident documentation, knowledge base articles, and operational procedures
- Coordinate with external vendors and partners for issue resolution when required
- Participate in on call support and production support activities as needed
Requirements
- 3 5 years of experience in Application Support, Production Support, or API Support
- Hands on experience supporting Open Finance/Open Banking platforms or API driven applications
- Strong understanding of REST APIs, JSON, HTTP methods, authentication (OAuth 2.0, JWT), and API lifecycle
- Experience with API testing tools such as Postman and Swagger/OpenAPI
- Good knowledge of SQL for data validation and troubleshooting
- Familiarity with Linux/Unix commands for log analysis
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- Willing to work onsite in Dubai
Full Job Posting
Overview
- We are looking for a proactive and technically skilled Application Support Specialist with hands on experience in Open Finance/Open Banking APIs to join our client's technology team in Dubai.
- The ideal candidate will be responsible for supporting business critical applications, monitoring API integrations, troubleshooting production issues, and ensuring the smooth operation of Open Finance solutions within the insurance ecosystem.
Key Responsibilities
- Provide Level 2/Application Support for business critical applications.
- Monitor, troubleshoot, and resolve application and API related incidents.
- Support Open Finance/Open Banking API integrations and third party connectivity.
- Investigate production issues using application logs, API responses, and monitoring tools.
- Analyze API requests/responses using tools such as Postman or Swagger.
- Work closely with development, infrastructure, and business teams to resolve technical issues.
- Perform root cause analysis (RCA) and implement preventive measures.
- Monitor application performance and ensure system availability in line with SLAs.
- Support application deployments, releases, and production changes.
- Maintain incident documentation, knowledge base articles, and operational procedures.
- Coordinate with external vendors and partners for issue resolution when required.
- Participate in on call support and production support activities as needed.
Required Skills & Experience
- 3–5 years of experience in Application Support, Production Support, or API Support.
- Hands on experience supporting Open Finance/Open Banking platforms or API driven applications.
- Strong understanding of REST APIs, JSON, HTTP methods, authentication (OAuth 2.0, JWT), and API lifecycle.
- Experience with API testing tools such as Postman and Swagger/OpenAPI.
- Good knowledge of SQL for data validation and troubleshooting.
- Familiarity with Linux/Unix commands for log analysis.
- Experience monitoring application logs and resolving production incidents.
- Understanding of API gateways and integration concepts.
- Strong analytical, troubleshooting, and problem solving skills.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Experience in the Insurance, Banking, FinTech, or Financial Services domain.
- Knowledge of Open Finance/Open Banking standards and ecosystem.
- Familiarity with monitoring tools such as Splunk, ELK, Grafana, Dynatrace, or AppDynamics.
- Experience working in ITIL based support environments.
- Exposure to cloud platforms (AWS, Azure, or GCP) is an advantage.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Why Join?
- Opportunity to work with a leading insurance organization in Dubai.
- Exposure to modern Open Finance and API driven digital platforms.
- Collaborative and technology focused work environment.
- Competitive salary and long term career growth.
Must Have Checklist (For Recruiters)
- 3–5 years in Application/Production Support
- Open Finance/Open Banking API experience
- REST APIs, JSON, OAuth 2.0, JWT
- Postman & Swagger
- SQL
- Linux/Unix
- Incident Management & RCA
- Customer facing communication
- Willing to work onsite in Dubai
- Insurance/Banking/FinTech experience preferred
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