IT Support Technician
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Key skills for this role
About the Role
GSSTech Group is seeking an IT Support Technician to maintain client infrastructure and ensure business continuity. Responsibilities include endpoint support, user management, security patching, and infrastructure monitoring.
Key Skills for This Role
Responsibilities
- Help end users and solve tickets/reported issues
- Prepare new equipment, including asset tagging, assignment and tracking
- Create new users, assign ACLs, and manage user on/offboarding
- Monitor hardware and software stock levels and place order requests
- Maintain endpoint security, software updates and patching
- Generate monthly endpoint health check reports
- Verify correct security features and licensing for employees
- Respond to on site incidents and activities in offices
- Monitor and maintain configuration backups of infrastructure components
- Respond to SOC alerts and reported incidents with remedial action
- Generate monthly infrastructure health check reports
- Maintain, update and review asset register
Requirements
- Experience in IT support and maintaining client infrastructure
- Ability to prepare new equipment, asset tagging, assignment and tracking
- Experience with user creation, ACL assignment, and on/offboarding
- Knowledge of endpoint security, software updates, and patching
- Familiarity with SOC alerts and incident response
Full Job Posting
Job Overview
- We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client's infrastructure and continuity of business operations for Client's employees.
- The technician is a key player in ensuring the smooth running of Client's IT endpoints and supporting its employees with their devices.
- This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.
Responsibilities
- Help end users and solve tickets/reported issues
- Prepare new equipment, including asset tagging, assignment and tracking
- Creation of new users, assigning of ACLs and user on/offboarding
- Monitor hardware and software stock levels and place order requests
- Maintain endpoint security, software updates and patching
- Monthly Endpoint Health Check Reports
- Verify correct security features and licensing are enabled for employees
- Respond to on site incidents and activities in offices
- Monitor and maintain configuration backups of infrastructure components
- Respond to SOC alerts and reported incidents with remedial action where necessary
- Monthly infrastructure health check reports
- Maintain, update and review asset register
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