IT Support Specialist

Overview

It Support Specialist

Key Responsibilities

• Provide first-line support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently.
• Escalate complex issues to the relevant team when needed.
• Install, configure, and maintain IT equipment, software, peripherals, and user devices.
• Manage user accounts, access permissions, and IT documentation.

Microsoft 365 Administration

• Manage users, licenses, groups, and access permissions.
• Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Handle Microsoft 365 security, compliance, and basic admin configurations.
• Support users with Microsoft 365-related issues and requests.

Network & Security Support

• Support and maintain network infrastructure, including switches, Wi-Fi, and access points.
• Troubleshoot connectivity, internet, and VoIP-related issues.
• Assist in firewall configuration, monitoring, and maintenance.
• Support basic network security practices and access control.

Cloud & Azure Support

• Monitor Azure resources and troubleshoot related issues.
• Support Azure administration, security, and governance activities.
• Manage backup and disaster recovery processes.
• Track system performance, resource usage, and cost optimization.

Physical Security Systems

• Manage and support access control systems, including doors and entry systems.
• Monitor, maintain, and troubleshoot CCTV systems.

It Operations

• Perform regular system maintenance, updates, backups, and health checks.
• Maintain IT procedures, documentation, asset records, and knowledge base articles.
• Collaborate with the IT team to improve service quality, operational efficiency, and user experience.