IT Support Specialist
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Key skills for this role
About the Role
AccorHotel is looking for an IT Support Specialist to provide technical support for hotel systems including Fidelio, Micros, and networking. The role involves troubleshooting, user training, and system maintenance.
Key Skills for This Role
Responsibilities
- Provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components
- Assist IT Manager, Department Heads and users for effective operation of Fidelio, Micros, networking, telephones, PCs and other systems
- Conduct relevant periodic training and refresher training courses for users
- Answer e mails/fax concerning I.T. matters in the absence of IT Manager
- Monitor usage of available resources software and hardware
- Troubleshoot problems in Fidelio, Micros, Sopho, and other Hotel systems
- Modify simple reports in Fidelio
- Maintain and monitor backup tapes
- Analyze software and hardware problems to detect/correct deficiencies
- Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
- Schedule routine preventive maintenance
- Log and close all support calls
Requirements
- Knowledge of Fidelio, Micros, Sopho, and other Hotel systems
- Ability to troubleshoot problems in hotel systems
- Available 24 hours on call
- Ability to conduct user training
- Knowledge of networking and LAN hardware
Full Job Posting
General Guidance
- Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components.
- To assist IT Manager, Department Heads and users for the effective operation of Fidelio, Micros, networking, telephones, PC s and other systems as well as conducting relevant periodic training and refresher training courses for the users.
Duties and Responsibilities
- Answer e mails/fax concerning I.T. matters in the absence of IT Manager.
- Attend to tasks assigned by the IT Manager.
- Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet & other office automation software.
- Monitor usage of available resources software and hardware.
- Troubleshoot problems in Fidelio, Micros, Sopho, and other Hotel systems.
- Revise forms to be used in Fidelio and other internal control systems as per design approved by IT Manager.
- Supports users in their daily operations.
- Modify simple reports in Fidelio.
- Modify user rights as per IT Manager's instructions.
- Awareness on latest technologies available in the market.
- Research, develop, and program system applicable to end users.
- Maintain and monitor backup tapes.
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