IT Support Specialist
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Key skills for this role
About the Role
Ignite Search and Selection is looking for an IT Support Specialist to act as the go-to person for IT queries in Dubai. Responsibilities include triaging and resolving issues, managing user accounts in Active Directory, setting up devices, and supporting Microsoft 365.
Key Skills for This Role
Responsibilities
- Act as the go to person for IT queries logged via phone, email, or in person, triaging and resolving issues at first contact
- Keep the ticketing system up to date, logging, tracking, and documenting incidents
- Escalate complex problems to senior engineers with clear notes
- Manage user accounts and access across Active Directory, Exchange, and related platforms
- Set up, image, and maintain laptops, desktops, mobile devices, monitors, and peripherals
- Support onboarding/offboarding processes, device loans, and mobile device distribution
- Troubleshoot Microsoft 365 suite including permissions, calendar sharing, and delegation issues
- Support mobile device management tools and remote/Citrix based working setups
- Help run meeting room tech and AV support as needed
- Spot recurring issues and feed insights back to the team
- Contribute to internal knowledge base articles, FAQs, and how to guides
- Support software rollouts, patches, and upgrades in line with change management practices
Requirements
- Hands on experience in a client facing IT support role, ideally in a professional or corporate services environment
- Solid working knowledge of Windows 10/11 and PC hardware setup
- Strong troubleshooting skills across Microsoft Office and Outlook/O365 in a networked environment
- Comfortable using ticketing/call logging systems; ITIL exposure is a plus
- Experience supporting mobile devices
- Excellent communication skills and ability to translate technical issues for non technical users
Full Job Posting
What You'll Be Doing
- Acting as the go to person for IT queries logged via phone, email, or in person, triaging and resolving issues at first contact wherever possible
- Keeping the ticketing system up to date — logging, tracking, and documenting incidents from report through to resolution
- Escalating more complex problems to senior engineers with clear, accurate notes to speed up resolution
- Managing user accounts and access across Active Directory, Exchange, and related platforms
- Setting up, imaging, and maintaining laptops, desktops, mobile devices (including Surface and similar hardware), monitors, and peripherals
- Supporting onboarding/offboarding processes, device loans, and mobile device distribution
- Troubleshooting the Microsoft 365 suite (Word, Excel, PowerPoint, Outlook) including permissions, calendar sharing, and delegation issues
- Supporting mobile device management tools and remote/Citrix based working setups
- Helping run meeting room tech and AV support as needed
- Spotting recurring issues and feeding insights back to the team to help prevent repeat tickets
- Contributing to internal knowledge base articles, FAQs, and how to guides
- Supporting software rollouts, patches, and upgrades in line with change management practices
What We're Looking For
- Hands on experience in a client facing IT support role, ideally within a professional or corporate services environment
- Solid working knowledge of Windows 10/11 and general PC hardware setup (printers, peripherals, wireless devices)
- Strong troubleshooting skills across Microsoft Office and Outlook/O365 in a networked environment
- Comfortable using ticketing/call logging systems; ITIL exposure is a plus
- Experience supporting mobile devices; telephony system experience is a bonus
- Familiarity with document management systems is a plus
- Excellent communication skills — able to translate technical issues into plain English for non technical users
- Calm under pressure, well organised, and comfortable juggling competing priorities
- A genuine team player with a proactive, can do attitude
- Prior experience in a law firm or legal services environment is an advantage but not essential
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