Assistant IT Manager (NetSuite)
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Key skills for this role
About the Role
An established Dubai organisation seeks an Assistant Manager – IT Applications (NetSuite) to own the ERP platform and support business-critical systems. The role involves NetSuite administration, user support, system upgrades, integrations, and stakeholder collaboration.
Key Skills for This Role
Responsibilities
- Manage and maintain the NetSuite ERP platform, including configuration, administration, and ongoing enhancements
- Provide day to day support to end users, troubleshooting issues and ensuring system reliability
- Lead system upgrades, new feature implementations, and third party integrations
- Collaborate with stakeholders across multiple departments to understand business requirements and deliver effective solutions
- Oversee user access, permissions, and security settings to maintain compliance and data integrity
- Deliver user training and promote best practices across the organisation
- Create and maintain reports, dashboards, and analytics to support operational and strategic decision making
- Support data migration, imports, exports, and quality management initiatives
- Identify opportunities for automation and process improvements to enhance efficiency and user experience
- Coordinate with external vendors and internal teams to ensure successful project delivery
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
- 5–10 years of experience managing enterprise applications
- At least 2 years of hands on NetSuite experience
- Strong knowledge of NetSuite administration, configuration, and ERP best practices
- Experience with system integrations, data migration, reporting, and application support
- Excellent problem solving skills and ability to communicate effectively with technical and non technical stakeholders
- Proven ability to manage multiple priorities in a fast paced environment
Full Job Posting
Overview
- An established organisation in Dubai is seeking an experienced Assistant Manager – IT Applications (NetSuite) to take ownership of its ERP platform and support the ongoing optimisation of business critical systems.
- This role is ideal for someone who combines strong technical expertise with a collaborative approach to improving processes and delivering digital solutions.
Key Responsibilities
- Manage and maintain the NetSuite ERP platform, including configuration, administration, and ongoing enhancements.
- Provide day to day support to end users, troubleshooting issues and ensuring system reliability.
- Lead system upgrades, new feature implementations, and third party integrations.
- Collaborate with stakeholders across multiple departments to understand business requirements and deliver effective solutions.
- Oversee user access, permissions, and security settings to maintain compliance and data integrity.
- Deliver user training and promote best practices across the organisation.
- Create and maintain reports, dashboards, and analytics to support operational and strategic decision making.
- Support data migration, imports, exports, and quality management initiatives.
- Identify opportunities for automation and process improvements to enhance efficiency and user experience.
- Coordinate with external vendors and internal teams to ensure successful project delivery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5–10 years of experience managing enterprise applications, with at least 2 years of hands on NetSuite experience.
- Strong knowledge of NetSuite administration, configuration, and ERP best practices.
- Experience with system integrations, data migration, reporting, and application support.
- Excellent problem solving skills and the ability to communicate effectively with both technical and non technical stakeholders.
- Proven ability to manage multiple priorities in a fast paced environment.
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