IT Support Engineer
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Key skills for this role
About the Role
CITIC Middle East Contracting seeks an IT Support Engineer to provide technical support for hardware, software, and network issues. Requires 2-5 years of IT support experience and knowledge of Windows, Office 365, and networking.
Key Skills for This Role
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment
- Handle user support requests through calls, emails, and ticketing systems
- Diagnose and resolve operating system, application, and connectivity problems
- Manage user accounts, access permissions, and password resets
- Support Microsoft Windows, Office 365, and other business applications
- Perform regular system updates, backups, and maintenance activities
- Monitor network performance and resolve basic network issues
- Maintain IT asset inventory and update equipment records
- Configure and troubleshoot LAN/WAN, Wi Fi, routers, switches, and VPN connections
- Support cybersecurity practices including antivirus, access control, and data protection
- Coordinate with vendors for IT equipment repair and software issues
Requirements
- Bachelor's Degree / Diploma in Information Technology, Computer Science, or related field
- Minimum 2 5 years of experience in IT support or technical support role
- Strong knowledge of Windows operating systems and Microsoft Office applications
- Experience in hardware troubleshooting and computer assembly
- Good knowledge of networking concepts (TCP/IP, LAN, WAN, Wi Fi)
- Knowledge of Active Directory, user management, and permissions
- Familiarity with IT security practices and data protection
- Good communication and problem solving skills
Full Job Posting
Job Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
- Handle user support requests through calls, emails, and ticketing systems.
- Diagnose and resolve operating system, application, and connectivity problems.
- Manage user accounts, access permissions, and password resets.
- Support Microsoft Windows, Office 365, and other business applications.
- Perform regular system updates, backups, and maintenance activities.
- Monitor network performance and resolve basic network issues.
- Maintain IT asset inventory and update equipment records.
- Configure and troubleshoot LAN/WAN, Wi Fi, routers, switches, and VPN connections.
- Support cybersecurity practices including antivirus, access control, and data protection.
- Coordinate with vendors for IT equipment repair and software issues.
Job Requirements
- Bachelor's Degree / Diploma in Information Technology, Computer Science, or related field.
- Minimum 2—5 years of experience in IT support or technical support role.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Experience in hardware troubleshooting and computer assembly.
- Good knowledge of networking concepts (TCP/IP, LAN, WAN, Wi Fi).
- Experience with printers, scanners, and other office equipment.
- Knowledge of Active Directory, user management, and permissions.
- Familiarity with IT security practices and data protection.
- Ability to troubleshoot software and hardware issues independently.
- Good communication and problem solving skills.
- Ability to manage multiple support requests and prioritize tasks.
- UAE experiences preferred.
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