IT Support Engineer
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Key skills for this role
About the Role
Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person Install, configure, and maintain desktops, laptops, printers, mobile devices,.
Key Skills for This Role
Responsibilities
- Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
- Set up and manage user accounts, email, and access permissions under IT policy guidance
- Troubleshoot hardware, software, operating system, and connectivity issues
- Support video conferencing, meeting room AV equipment, and collaboration tools
- Maintain IT asset inventory and track service requests/tickets
- Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access
- Perform routine maintenance: software updates, antivirus checks, backups verification on end user devices
- Follow and help enforce IT security policies in line with UAE government cybersecurity standards
- Document recurring issues and solutions to build an internal knowledge base
- Coordinate with vendors for repairs, replacements, and warranty claims
- Support IT rollouts and digital initiatives tied to CCAO citizen service programs
Requirements
- Experience as first point of contact for IT support (Tier 1/2)
- Ability to install, configure, and maintain desktops, laptops, printers, mobile devices
- Experience setting up and managing user accounts, email, and access permissions
- Troubleshooting hardware, software, OS, and connectivity issues
- Experience supporting video conferencing and AV equipment
- Ability to maintain IT asset inventory and track service requests
- Experience with onboarding/offboarding staff
- Knowledge of IT security policies (password practices, device encryption, phishing awareness)
- Ability to document recurring issues and solutions
Full Job Posting
Responsibilities
- Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff.
- Set up and manage user accounts, email, and access permissions under IT policy guidance.
- Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator.
- Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter agency coordination.
- Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets.
- Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access.
- Perform routine maintenance: software updates, antivirus checks, backups verification on end user devices.
- Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards.
- Document recurring issues and solutions to build a internal knowledge base.
- Coordinate with vendors for repairs, replacements, and warranty claims.
- Support IT rollouts and digital initiatives tied to CCAO citizen service programs.
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