IT Support
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Key skills for this role
About the Role
ASTI Academy is seeking an IT Support Specialist to provide first-level technical support, diagnose hardware/software/network issues, and manage user accounts. The role requires experience in IT support, troubleshooting, and knowledge of networking and IT security.
Key Skills for This Role
Responsibilities
- Provide first level IT support via phone, email, or in person
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computers, printers, and software applications
- Manage user accounts, permissions, and access rights
- Perform routine system maintenance, updates, and backups
- Monitor IT infrastructure including systems, networks, and security
- Escalate complex issues to senior IT staff or vendors when required
Requirements
- Experience in IT support, troubleshooting, and help desk operations
- Good knowledge of hardware, software, networking, and IT security basics
- Ability to install and maintain systems and applications
- Strong problem solving and communication skills
- Bachelor's degree in IT or related field
- Cisco Networking: 2 years (Required)
- IT Services and IT Consulting: 2 years (Required)
Full Job Posting
Role Overview
- We are seeking a proactive IT Support Specialist to provide technical support to end users and ensure smooth operation of IT systems, hardware, software, and network services.
Key Responsibilities
- Provide first level IT support via phone, email, or in person
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computers, printers, and software applications
- Manage user accounts, permissions, and access rights
- Perform routine system maintenance, updates, and backups
- Monitor IT infrastructure including systems, networks, and security
- Escalate complex issues to senior IT staff or vendors when required
Qualifications
- Experience in IT support, troubleshooting, and help desk operations
- Good knowledge of hardware, software, networking, and IT security basics
- Ability to install and maintain systems and applications
- Strong problem solving and communication skills
- Bachelor's degree in IT or related field
- Certifications such as CompTIA A+, MCITP, or CCNA are an advantage
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