IT Support & Automation Specialist
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Key skills for this role
About the Role
BeWunder is looking for an IT Support & Automation Specialist to ensure smooth IT operations and improve internal systems. This hands-on role combines end-user IT support with systems integration, automation, and process optimization.
Key Skills for This Role
Responsibilities
- Provide first line IT support for Windows, macOS, Microsoft 365, and workplace technologies
- Manage user accounts, devices, system access, and employee onboarding/offboarding
- Maintain device compliance and support requests through IT service management platform
- Support and maintain integrations between core business platforms (e.g. Microsoft 365, Personio, Float, Jira)
- Troubleshoot integrations, APIs, and automated workflows to ensure reliable system performance
- Develop and enhance low code automations to streamline business processes
- Support maintenance and administration of corporate WordPress website
- Contribute to continuous improvement of IT systems, documentation, and internal processes
Requirements
- Experience in IT support for Windows, macOS, and Microsoft 365
- Experience with systems integration and automation
- Ability to troubleshoot integrations, APIs, and automated workflows
- Experience with low code automation tools
- Familiarity with IT service management platforms
Full Job Posting
Role Overview
- As an IT Support & Automation Specialist, you will play a key role in ensuring the smooth operation of BeWunder IT environment while supporting the continuous improvement of our internal systems and workflows.
- This is a hands on position combining end user IT support with systems integration, automation, and process optimization.
- Working closely with colleagues across the business, you will provide first line technical support, maintain workplace technologies, manage user access and devices, and contribute to the development and maintenance of integrations between our core business platforms.
- You will also help identify opportunities to automate manual processes, improve efficiency, and support the evolution of our digital workplace.
- This role is ideal for someone who enjoys solving technical challenges, working across multiple technologies, and combining operational IT support with modern automation tools.
Your Key Responsibilities
- Provide first line IT support for Windows, macOS, Microsoft 365, and workplace technologies.
- Manage user accounts, devices, system access, and employee onboarding/offboarding.
- Maintain device compliance and support requests through our IT service management platform.
- Support and maintain integrations between core business platforms (e.g. Microsoft 365, Personio, Float, Jira).
- Troubleshoot integrations, APIs, and automated workflows to ensure reliable system performance.
- Develop and enhance low code automations to streamline business processes and improve operational efficiency.
- Support the maintenance and administration of the corporate WordPress website, including user management, updates, and basic troubleshooting.
- Contribute to the continuous improvement of IT systems, documentation, and internal processes.
- Support version control, deployment activities, and the adoption of AI powered tools and emerging technologies to enhance productivity.
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