IT Service Delivery Analyst
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Burjline Builders seeks an IT Service Delivery Analyst to provide first-line IT support, maintain infrastructure, and drive IT service adoption. Requires 7+ years of IT support experience, strong Windows and networking knowledge, and ITIL practice.
Key Skills for This Role
Responsibilities
- Provide first line support for hardware, software, and network issues
- Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP
- Manage and fulfill service requests through ITIL aligned service management processes
- Maintain IT asset records and documentation with high accuracy
- Collaborate with internal teams to identify recurring issues and implement lasting fixes
- Support IT onboarding and drive user adoption of technology tools
Requirements
- Minimum 7 years of experience in IT support or service delivery
- Strong working knowledge of Windows environments, MS Office, and core networking protocols
- Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)
- UAE work experience is essential
- Excellent communication and customer service skills
Full Job Posting
About The Role
- Deliver reliable first line IT support, maintain stable infrastructure, and drive measurable improvements in IT service adoption.
What You'll Do
- Provide first line support for hardware, software, and network issues.
- Troubleshoot Windows OS, MS Office, DNS, DHCP, TCP/IP.
- Manage service requests through ITIL aligned processes.
- Maintain IT asset records and documentation.
- Collaborate with teams to fix recurring issues.
- Support IT onboarding and drive user adoption.
- Continuously upskill.
What You Bring
- Minimum 7 years IT support experience.
- Strong Windows, MS Office, networking knowledge.
- ITIL certification or practice knowledge.
- Relevant certifications (CCNA, MCP, MCSA, MCITP, MCSE) preferred.
- UAE work experience essential.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities under pressure.
Nice to Have
- Bachelor's degree in CS, IT, Networking.
- Arabic language skills.
- Valid UAE driver's license.
- F&B or Retail experience.
- GCC, Egypt, or Morocco market experience.
- Immediate availability.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Burjline Builders
Corporate Support Coordinator
Doha, QAT
Burjline Builders is looking for a reliable Corporate Support Coordinator to handle administrative tasks, documentation, basic finance processes, and proposal submissions. The ideal candidate has previous administrative
Sales Manager
Dubai, UAE
Burjline Builders seeks an ambitious Sales Manager to drive revenue growth in self-storage, moving, logistics, and business fulfillment. You will own the full sales cycle, convert inbound leads, and build strategic partn
Field Operator
Doha, QAT
Burjline Builders is hiring a Field Operator for plant operations in Doha. The role involves monitoring equipment, conducting inspections, performing start-up/shutdown, and ensuring safety compliance. Candidates need a d
Electrical Technician
Doha, QAT
We are seeking an Electrical Technician for industrial maintenance in water treatment or similar plants. You will perform preventive and corrective maintenance on electrical equipment, troubleshoot systems, and ensure co
Process Controller / Control Room Operator (CCR Operator)
Doha, QAT
Burjline Builders is hiring a Process Controller/CCR Operator for an SWRO desalination plant in Doha. The role involves operating DCS/SCADA systems, monitoring plant parameters, and coordinating with field operators to e
General Accountant (Junior)
Doha, QAT
A well-established organization in Qatar is seeking a Junior General Accountant to join its finance team. The role involves maintaining financial records, journal entries, month-end closing, AR/AP, reconciliations, and f
Area Manager – Specialty Coffee
Riyadh, KSA
Burjline Builders seeks an Area Manager to oversee multiple specialty coffee outlets in Riyadh. The role requires 5-8 years of multi-unit operations experience in the coffee or F&B industry, with at least 3 years as an A
Business Development Manager
Dubai, UAE
Burjline Builders, a fast-growing storage and logistics company in Dubai, seeks a driven Business Development Manager to acquire new clients across B2C and B2B segments, develop new verticals, and lead negotiations. Requ
Corporate Support Coordinator
Doha, QAT
Sales Manager
Dubai, UAE
Field Operator
Doha, QAT
Electrical Technician
Doha, QAT
Process Controller / Control Room Operator (CCR Operator)
Doha, QAT
General Accountant (Junior)
Doha, QAT
Area Manager – Specialty Coffee
Riyadh, KSA
Business Development Manager
Dubai, UAE