IT Retail Business Partner
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Key skills for this role
About the Role
Parfums de Marly seeks an IT Retail Business Partner to drive the CX roadmap, align CRM systems, and optimize customer experience across retail boutiques and e-commerce. The role involves product strategy, retail integration, and stakeholder management in a luxury retail environment.
Key Skills for This Role
Responsibilities
- Coordinate and ensure alignment of CX developments along the omnichannel product roadmap
- Collaborate with cross functional teams to align product initiatives across e commerce and retail channels
- Identify opportunities to enhance customer experience by integrating new technologies
- Work with Digital Teams on CX roadmap execution to ensure seamless customer journeys
- Coordinate integration of Shopify e commerce platforms with retail systems
- Lead technical setup and deployment of IT systems for new retail boutiques
- Manage and maintain SAP POS, Media Walls, Footfall systems, and associated accessories
Requirements
- 6+ years of experience in Retail Management with focus on Customer Experience, omnichannel retail and e commerce
- Minimum 6 years experience in Retail industry (preferably luxury retail)
- Minimum 3 years experience in ERP such as SAP, Oracle, Microsoft Navision
- Bachelor's degree in Business, IT, Marketing, or related field
Full Job Posting
About the Role
- Seeking a skilled IT Retail Business Partner with deep understanding of retail boutique and e commerce operations.
- Responsible for driving CX roadmap, aligning CRM systems, and optimizing customer experience across touchpoints.
Key Responsibilities
- Coordinate CX developments along omnichannel product roadmap.
- Collaborate with cross functional teams for alignment.
- Identify opportunities to enhance customer experience with new technologies.
- Work with Digital Teams on CX roadmap execution.
- Leverage customer insights to refine features.
- Conduct A/B testing and usability studies.
- Coordinate CRM, Clienteling and developmental roadmaps.
- Integrate Shopify with retail systems.
- Support click and collect, in store inventory visibility.
- Oversee omnichannel features like loyalty programs.
- Develop retail capabilities through CX roadmap.
- Lead technical setup of IT systems for new boutiques.
Profile & Competencies
- Strong understanding of retail industry, particularly boutiques.
- Skills in Retail PoS, Footfall, Printing, Loyalty, CX systems.
- Experience with agile frameworks and digital product roadmaps.
- Analytical skills in KPIs and OKRs.
- Team player and independent contributor.
- 6+ years in Retail Management with CX focus.
- Minimum 6 years in retail (preferably luxury).
- Minimum 3 years in ERP (SAP, Oracle, Navision).
- Preferred 3 years in retail/omnichannel and CRM.
- Preferred experience in ecommerce platforms (Shopify).
- Bachelor's degree in Business, IT, Marketing or related.
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