IT Helpdesk Engineer
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Key skills for this role
About the Role
Management Solutions International (MSI) in Qatar seeks an experienced IT Helpdesk Engineer to provide first-level technical support in an enterprise environment. Requires a Bachelor's degree in IT, 5+ years of experience, ITIL certification, and Arabic language proficiency.
Key Skills for This Role
Responsibilities
- Provide first level technical support to end users
- Resolve IT issues in an enterprise environment
- Ensure efficient end user support
Requirements
- Bachelor's degree in Information Technology or a related field (Mandatory)
- Minimum 5 years of IT Helpdesk/Technical Support experience
- Valid, accredited ITIL Certification (Mandatory)
- Strong knowledge of Windows, Office 365, Active Directory, and basic networking
- Excellent troubleshooting, communication, and customer service skills
- Arabic language proficiency is mandatory
Full Job Posting
Job Summary
- We are looking for experienced IT Helpdesk Engineers to provide first level technical support, resolve IT issues, and ensure efficient end user support in an enterprise environment.
Requirements
- Bachelor's degree in Information Technology or a related field (Mandatory).
- Minimum 5 years of IT Helpdesk/Technical Support experience.
- Valid, accredited ITIL Certification (Mandatory).
- Strong knowledge of Windows, Office 365, Active Directory, and basic networking.
- Excellent troubleshooting, communication, and customer service skills.
- Arabic language proficiency is mandatory.
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