IT Engineer MENA

Role Overview

Help Desk and Employee Support

• Provide first-line support for hardware, software, and account issues for a team of more than 70 people.
• Support employees on-site and remotely across macOS and Windows.
• Maintain runbooks and self-service resources to reduce repeat requests.

Onboarding and Offboarding

• Own Day 1 setup end-to-end, including accounts, devices, and Okta provisioning.
• Execute provisioning workflows and fulfill access requests under the access entitlement model.
• Coordinate start dates and equipment needs with HR and hiring managers.
• Disable accounts, revoke access, recover equipment, and maintain audit-ready offboarding logs.

Access, AV, Network, and MENA Offices

• Manage the access request queue and fulfill approved requests within a two-hour SLA.
• Route Tier 2 and Tier 3 requests to the correct approvers and track resolution.
• Set up and troubleshoot conference room AV across office locations.
• Help maintain office network infrastructure and troubleshoot connectivity issues.
• Serve as the IT point of contact for MENA offices, including remote support and hardware logistics.

Required Qualifications

• Have at least 2 years of IT support or helpdesk experience, ideally at a startup.
• Be comfortable with Okta provisioning, groups, and SSO troubleshooting.
• Have experience running onboarding and offboarding workflows.
• Be organized, dependable, and able to manage multiple open requests.
• Communicate clearly with non-technical employees and work independently.

Preferred Skills

• Google Workspace administration experience is a bonus.
• MDM experience with Jamf or Kandji is a bonus.
• SOC 2 access control or IT audit exposure is a bonus.
• Basic Python or Bash scripting is a bonus.

Compensation and Job Details

• The posting mentions competitive hourly compensation.
• Work type is listed as full-time.
• The role is associated with Abu Dhabi, United Arab Emirates.