IT Agent

• Perform IT maintenance activities on a monthly basis.

• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.

• Identify IT related risks and issues and escalate them to hotel management.

• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.

• Provide technical support and training on systems and networks.

• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.

• Troubleshoot and carry out repairs and data backup / restoration when necessary.

• Monitor systems and network performance on an ongoing, daily basis.

• Understand the applicability of new and improved IT developments and solutions.

• Display ability to identify potential upgrades, enhancements, new products and their effects

• Conduct basic software training.

• Demonstrate good understanding of the hotel’s software / hardware.

• Conduct tests on hardware /software for maintenance purposes.

• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.

• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.

• Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.

• Maintain software licenses and follow recommended upgrade schedules.

• Provide local first level technology, guest & employee end-user support.

• Troubleshoot issues on hotel's local network, computers, software and systems.

• Work as onsite hand-and-eyes function for remote support.

• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.