Installation & Upgrade Specialist
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Key skills for this role
About the Role
GE Healthcare seeks an Installation & Upgrade Specialist in Riyadh to deliver Imaging Digital Solutions (IDS) with focus on Medical Imaging Merge (MIM). You will manage technical deliverables, customer integration, and go-live readiness.
Key Skills for This Role
Responsibilities
- Contribute to the implementation of IDS solutions utilizing the Software Suite
- Own technical deliverables during the entire lifecycle of the projects
- Engage throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades
- Work closely with the client to understand their needs and develop strategies through site assessments
- Make standard recommendations on workflow, application, interface, reports, testing and uploads
- Be responsible for go live readiness and support as well as post live checkups
Requirements
- Bachelor's degree from an accredited university or college
- Experience in the Services & Digital Customer Support environment
- Demonstrated customer service experience in a clinical environment
- Experience managing large scale projects, meeting or exceeding deadlines; IT or installation experience required
- Working knowledge of Microsoft Windows and Microsoft Office applications
- Experience with operating systems: Windows Server, Linux
- Fluency in English and at least one additional regional language (Polish or Arabic)
Full Job Posting
Job Description Summary
- GE Healthcare is a leading global medical technology and digital solutions innovator.
- As an Installation & Upgrade Specialist, you will provide installation and upgrade expertise for Imaging Digital Solutions (IDS), with focus on Medical Imaging Merge (MIM).
Responsibilities
- Contributing to the implementation of IDS solutions utilizing the Software Suite
- Owning technical deliverables during the entire lifecycle of the projects
- Engaging throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades
- Working closely with the client to understand their needs and develop strategies tailored to their organization through site assessments
- Making standard recommendations on workflow, application, interface, reports, testing and uploads
- Being responsible for go live readiness and support as well as post live checkups
Required Qualifications
- Bachelor's degree from an accredited university or college
- Experience in the Services & Digital Customer Support environment
- Ability to work with and communicate effectively with diverse stakeholders
- Demonstrated customer service experience in a clinical environment
- Experience managing large scale projects, meeting or exceeding deadlines; IT or installation experience is required
- Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools
- Experience with operating systems: Windows Server, Linux
- Strong computer skills
- Fluency in English and at least one additional regional language (Polish, or Arabic)
Desired Characteristics
- Ability to communicate complex technical topics in a customer friendly manner
- Ability to work effectively in fast paced and challenging environments
- Networking & Integration: DICOM, IHE, HL7, FHIR
- Web technologies knowledge
- Experience in healthcare environments, particularly radiology or nuclear medicine departments
- Willingness to travel up to 10–15%
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