Information Technology Operations Manager
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Key skills for this role
About the Role
School in Abu Dhabi seeks an IT Operations Manager to oversee all IT operations, ensuring reliable, secure, and compliant technology services that support academic delivery and administrative functions.
Key Skills for This Role
Responsibilities
- Oversee daily IT operations including infrastructure, networks, systems, and end user support
- Ensure high availability of classroom technologies, learning platforms, and administrative systems
- Manage and mentor on site IT support staff
- Resolve escalated technical issues and ensure timely service delivery
- Support digital learning platforms, classroom technologies, and faculty IT requirements
- Ensure compliance with UAE education authority requirements and internal group policies
- Manage third party IT vendors, service providers, and system integrators
- Oversee network security, user access controls, backups, and endpoint protection
- Act as the liaison between the school and central IT/CTO office
Requirements
- 10+ years of experience in IT operations or IT support management
- Prior experience within schools, universities, or education institutions is mandatory
- Experience managing small IT teams and working in end user–intensive environments
- Strong understanding of IT infrastructure, networks, and end user support
- Experience supporting education systems (LMS, student systems, classroom tech)
- Vendor management and service coordination capability
- Working knowledge of IT security and compliance requirements
- Bachelor's degree
- ITIL 4 Foundation
- Networking certification (CCNA or equivalent)
- Microsoft Certifications
Full Job Posting
Role Overview
- The IT Manager will be responsible for overseeing all IT operations within the school, ensuring reliable, secure, and compliant technology services that support academic delivery and administrative functions.
- The role will manage a small on site IT team and act as the primary point of contact between the school, central IT function, and external vendors.
- It requires a hands on operator who can balance day to day IT support with structured improvements in systems, security, and compliance aligned to education sector standards.
Key Responsibilities
- Oversee daily IT operations including infrastructure, networks, systems, and end user support.
- Ensure high availability of classroom technologies, learning platforms, and administrative systems.
- Manage and mentor on site IT support staff.
- Resolve escalated technical issues and ensure timely service delivery.
- Support digital learning platforms, classroom technologies, and faculty IT requirements.
- Ensure compliance with UAE education authority requirements and internal group policies.
- Manage third party IT vendors, service providers, and system integrators.
- Oversee network security, user access controls, backups, and endpoint protection.
- Act as the liaison between the school and central IT/CTO office.
Qualifications, Experience, & Skills
- 10+ years of experience in IT operations or IT support management.
- Prior experience within schools, universities, or education institutions is mandatory.
- Experience managing small IT teams and working in end user–intensive environments.
- Strong understanding of IT infrastructure, networks, and end user support.
- Experience supporting education systems (LMS, student systems, classroom tech).
- Vendor management and service coordination capability.
- Working knowledge of IT security and compliance requirements.
- Bachelor's degree
- ITIL 4 Foundation
- Networking certification (CCNA or equivalent)
- Microsoft Certifications
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