India telecalling
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Key skills for this role
About the Role
Evaluate leads, communicate with prospects, support applications, achieve targets, manage CRM, and report metrics while demonstrating strong communication and sales skills.
Key Skills for This Role
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Overview
- Lead evaluation: Assess incoming leads to determine if they meet predefined qualification criteria and demonstrate intent to apply
- Prospect communication: Engage with potential students/parents via phone, WhatsApp, email, and other channels to gather and share information clearly to support informed decision-making
- Application support: Guide and nurture prospective students through the application process via the admission portal
- Target achievement: Meet daily, weekly, and monthly outreach targets through telecalling, WhatsApp communication, and email engagement with prospective students and parents
- Collaborate with the recruitment team to understand target audiences, lead requirements, and optimize lead generation strategies
- CRM management: Accurately document lead details, interactions, and qualification status within the CRM system
- Lead transition: Seamlessly hand over qualified leads to the appropriate admissions representative, ensuring all necessary context and information are provided
- Reporting and analysis: Track and report lead qualification metrics, analyze trends, and provide recommendations to improve processes
- Evaluation: Monitor student engagement and progress in coordination with the line manager, conduct evaluations, analyze data, and prepare reports
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