Incident Manager
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Key skills for this role
About the Role
Incident Manager with SAP client experience is required by our global consultancy client This is a key role on a long term SAP project based in site in Dubai The successful candidate will be responsible for monitoring, triaging, and driving timely resolution of P1–P4 incidents across SAP and integrated applications.
Key Skills for This Role
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Overview
- Incident Manager with SAP client experience is required by our global consultancy client
- This is a key role on a long term SAP project based in site in Dubai
- The successful candidate will be responsible for
- monitoring, triaging, and driving timely resolution of P1–P4 incidents across SAP and integrated applications.
- Coordinate with functional, technical, and infrastructure teams to ensure SLA adherence and minimize business disruption
- Maintain accurate incident documentation, including progress updates, RCA input, and closure notes as per ITSM standards.
- Facilitate and lead incident bridge calls, ensuring the right stakeholders join and actions are followed through.
- Prepare and publish daily/weekly incident dashboards, metrics, and trend analysis for internal and client governance.
- Drive problem identification by highlighting recurring incidents and collaborating with Problem Management for permanent fixes.
- Essential experience should include
- Should have performed the role of incident manager in SAP engagement (minimum AMS team size 50+).
• SAP Incident Manager
- SAP Toolset
- Management Consultancy / SI experience
- Must be comfortable and confident in advising the client on best practice and managing / setting expectations
- Should have strong track record in managing end user/ business communities
- Should be proactive in managing client expectations while assertively driving internal alignment to achieve delivery goals
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