Implementation Manager (Distribution)

Ability to roll up your sleeves and personally handle customer interactions—this is not just a leadership role, it’s a doer role.

Ideally located in the Chicago area, and are willing to work in a hybrid capacity?

5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.

3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups. Thrive in a high-paced environment with ambiguity.

Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).

Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).

Experience managing large-scale customer integrations and AI-driven automation solutions.

Background in process optimization, program management, and cross-functional leadership.

B2B Distribution / Supply Chain Software Implementation Experience

B2B Distribution / Wholesale Operations Experience

Team Leadership & Implementation Strategy

Software Change Management Experience in B2B Distribution

Proven technical capability on top of solid project management skills

Experience scaling AI-driven workflows for B2B distribution teams

Hands-on experience working with API technology, SQL, Postman, and logging/observability software like Langfuse or Kibana

Background in both program management and customer operations

Competitive Salary + Stock Options

Comprehensive Health, Vision, and Dental Benefits

Flexible PTO

On-site Gym

At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.

That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.

Join us on this journey!

Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.

Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.

We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).

Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.