Implementation Manager

Ability to roll up your sleeves and personally handle customer interactions—this is not just a leadership role, it's a doer role.

Must be located in the Chicago area and be willing to work in a hybrid capacity.

5+ years of experience in supply chain and logistics software implementation, client delivery, and solution architect roles.

3+ years of experience leading customer-facing teams, preferably with logistics tech startups. Thrive in a high-paced environment with ambiguity.

Strong knowledge in freight brokerage, logistics, transportation technology, or 3PL operations preferred.

Strong knowledge of TMS systems, 3rd-party logistics platforms, and workflow automation tools.

Experience managing large-scale customer integrations and AI-driven automation solutions.

Background in process optimization, program management, and cross-functional leadership.

Supply Chain and Logistics Software Implementation Experience

Freight Brokerage / 3PL Experience

Team Leadership & Implementation Strategy

AI & Automation Experience in Logistics

Proven technical capability on top of solid project management skills

Experience scaling AI-driven workflows for logistics teams

Hands on experience working with API technology, SQL, Postman, and logging/observability software like Langfuse or Kibana

Background in both program management and customer operations

Competitive Salary + Stock Options

Comprehensive Health, Vision, and Dental Benefits

Flexible PTO

On-site Gym

At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.

That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.

Join us on this journey!

Augment is an Equal Opportunity Employer and values diversity at our company. We consider all qualified applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.

Augment complies with federal, state, and local laws regarding equal employment opportunity and reasonable accommodation. If you need assistance or an accommodation during the application or interview process, please contact your recruiter.

We also consider qualified applicants with arrest and conviction records in accordance with applicable federal, state and local fair-chance / ban-the-box laws (for example, but not limited to, the California Fair Chance Act).

Our hiring process uses AI-powered tools to assist with screening and evaluating applications based on job-related criteria. All AI-assisted outputs are reviewed by human recruiters who make all decisions about which candidates advance in the process.