IFEC Content Operations Manager | Product Development & Design
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Key skills for this role
About the Role
Qatar Airways seeks an IFEC Content Operations Manager to lead end-to-end delivery of digital and media content across inflight entertainment, OTT, and digital platforms. The role manages content ingest, metadata, scheduling, and distribution, working with creative teams, content partners, and vendors.
Key Skills for This Role
Responsibilities
- Manage end to end content ingest workflows to ensure accurate and reliable content availability across broadcast, OTT, and IFE platforms
- Oversee content packaging and technical preparation to ensure compatibility with aircraft systems and playback environments
- Oversee publishing workflows to ensure timely content releases aligned with programming strategies
- Act as primary operational liaison across internal teams, airline stakeholders, CSPs, and vendors
- Drive operational efficiency and scalability by identifying process gaps and implementing structured workflow and system improvements
- Optimize operational systems and processes to improve delivery accuracy, catalogue integrity, publishing effectiveness, and asset handling performance
Requirements
- Bachelor's Degree or equivalent with minimum 10+ years of job related experience
- Strong knowledge of content operations workflows, including ingest, formatting, QC, and delivery pipelines
- Experience managing digital content catalogues and metadata systems
- Proven experience coordinating multiple content vendors, distributors, and service providers
- Familiarity with media asset management (MAM), digital asset management (DAM), and CMS platforms
- Managerial skills: ability to delegate work, set clear direction, manage workflow, mentor and coach
- Experience across airline inflight entertainment, OTT/streaming platforms, and digital publishing environments
- Solid understanding of global media supply chains, content distribution workflows, and multi system delivery environments
- Knowledge of content monetization models, advertising and commercial partnerships, with familiarity in analytics tools
Full Job Posting
About the Role
- This role sits at the heart of Qatar Airways’ digital content ecosystem, shaping how millions of passengers experience entertainment on board and beyond.
- You will lead the end to end delivery of digital and media content across inflight entertainment (IFE), OTT, and digital platforms.
- Working closely with creative teams, global content partners, and technology vendors, you will orchestrate content ingest, metadata, scheduling, and distribution.
Key Responsibilities
- Manage end to end content ingest workflows to ensure accurate and reliable content availability across broadcast, OTT, and IFE platforms.
- Oversee content packaging and technical preparation to ensure compatibility with aircraft systems and playback environments.
- Oversee publishing workflows to ensure timely content releases aligned with programming strategies.
- Act as the primary operational liaison across internal teams, airline stakeholders, CSPs, and vendors.
- Drive operational efficiency and scalability by identifying process gaps and implementing structured workflow and system improvements.
- Optimize operational systems and processes to improve delivery accuracy, catalogue integrity, publishing effectiveness, and asset handling performance.
About You
- Bachelor’s Degree or equivalent with minimum 10+ years of job related experience.
- Strong knowledge of content operations workflows, including ingest, formatting, QC, and delivery pipelines.
- Experience managing digital content catalogues and metadata systems.
- Proven experience coordinating multiple content vendors, distributors, and service providers.
- Familiarity with media asset management (MAM), digital asset management (DAM), and CMS platforms.
- Managerial skills Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
- Experience across airline inflight entertainment, OTT/streaming platforms, and digital publishing environments.
- Solid understanding of global media supply chains, content distribution workflows, and multi system delivery environments.
- Knowledge of content monetization models, advertising and commercial partnerships, with familiarity in using analytics tools.
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