IBE Analyst
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Key skills for this role
About the Role
Rockwell Automation is seeking an IBE Analyst to execute processes in compliance with SOPs, perform administrative/operational duties, and support customer orders from receipt to closure.
Key Skills for This Role
Responsibilities
- Execute processes in compliance with established SOPs and guidelines
- Perform a wide variety of administrative/Operational duties for assigned team(s) & function(s) globally
- Gather and summarize enabling data to execute assigned tasks
- Provide administrative support on activities related to a customer order from receipt through closure
- Work with required regional & domestic stakeholders to ensure compliance & smooth processing
- Maintain project/contract/proposals/quotation status in Business systems throughout its lifecycle
- Extract data from business systems and publish necessary reports
- Contribute in Root cause analysis for any deviation and respond to audit processes
- Coordinate with multiple teams across organization for required updates and timely delivery
Requirements
- Bachelor's Degree in Science/ Commerce/ Business Administration or equivalent
- Minimum of 3 5 years of relevant experience in Business Operations
- Exposure to Global Work style, engagement with clients while sitting at remote locations
- Willing to work in flexible business shifts / global time zones including NA/LA time zone
- Hands on experience of Data analytics & reporting, MS Excel, MS Power point, handling large data sets
- SAP Contracts / Order entry experience preferred
- Lean Six Sigma certifications are a plus
Full Job Posting
Job Description
- Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
- We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
Principal duties and responsibilities
- Execute processes in compliance with established SOPs and guidelines.
- Performs a wide variety of administrative/Operational duties for assigned team(s) & function(s) globally.
- Responsible for gathering and summarizing enabling data to execute assigned tasks.
- Responsible for providing administrative support on activities related to a customer order; from receipt through closure including procurement of goods & services from specified suppliers.
- Work with required regional & domestic stakeholders to ensure compliance & smooth processing of the activities/processes assigned.
- Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meets commitments and deadlines.
- Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
- Present availability on parts if relevant / when requested, working in collaboration with Planning Team through business system interface.
- Maintain the project/contract/proposals/quotation status in Business systems throughout its lifecycle including creation, material / service supply requests, receipts, invoicing, completion and closure.
- Extract data (from business systems, SAP / IFS / others) & publish necessary reports required by the various regional stakeholders as per the established cadence & guidelines.
- Contribute in Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.
- Coordinate with multiple teams across organization for required updates, timely material delivery/availability, receipts, invoicing, completion and closure of project / contracts.
Leadership
- Act as a Point of Contact for acknowledging & addressing internal customers queries related to tasks assigned.
- Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity.
- Enthusiastic to work & adapt in a dynamic, fast paced and challenging environment.
- Able to manage difficult situations in a professional and commercial manner.
- Self motivated, flexible and someone who holds self accountable for completing own tasks/responsibilities, but also contributes to others’ efforts, as required.
- Work closely with stakeholders for the optimization of processes, identify process improvement opportunities and areas for continuous improvement.
Interpersonal
- Ability to effectively interface with internal and external stakeholders (in varying roles and departments); provide succinct information on time & as requested.
- Strong passion for delivering excellent customer experience.
- Excellent communicator at all levels (Written & Verbal) with strong ability to clearly articulate & convey the understanding to peers & customers.
Education & Experience
- Bachelor’s Degree in Science/ Commerce/ Business Administration or equivalent.
- Minimum of 3 5 years of relevant experience in Business Operations.
- Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
- Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect.
- Prior experience of working in business operations with hands on experience of Data analytics & reporting, MS Excel, MS Power point, handling large data sets, attention to details, complex problem solving, Data management & query management, SAP Contracts / Order entry as required would be preferred
- Prior knowledge on commercial aspects of Contracts/Projects are a plus.
- Exposure around audits and services contracts is a plus.
- Lean Six Sigma certifications are a plus.
Hybrid Policy
- Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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