Customer Success Manager - Enterprise
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Key skills for this role
About the Role
Rockwell Automation is seeking a Customer Success Manager to guide product adoption across a strategic customer portfolio, focusing on enterprise accounts. The role requires 5+ years of experience in customer success/account management in a SaaS environment, with a remote work arrangement in Calgary.
Key Skills for This Role
Responsibilities
- Manage a varied customer list (mid market, enterprise or strategic accounts) emphasis on enterprise accounts
- Execute on the customer success framework to make customers successful
- Retain and grow seat and site opportunities in your assigned portfolio
- Deliver a consistent and delightful customer journey
- Improve repeatable, predictable outcomes and experiences for Fiix's customer base
- Identify customer needs and collaborate with marketing, services, support and product teams
Requirements
- Bachelor's Degree or Equivalent Years of Relevant Work Experience
- Legal authorization to work in Canada
- 5+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross sell/up sell cycles preferably in a SaaS software or technology environment
- Experience retaining and expanding revenue with existing customers in a SaaS environment or technology solutions
- Experience in customer facing roles in a SaaS environment
- Understanding of the platform/product features and how it relates to client objectives and business operations
- Ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs
- Experience working with cross functional teams, such as sales and professional services
- Proficiency in additional languages (French, Spanish, Portuguese) preferred
- Familiarity with the Maintenance and Reliability industry preferred
Full Job Posting
Why Fiix by Rockwell Automation?
- Fiix by Rockwell Automation has a big goal – to create a more sustainable world.
- Our mission is to make every maintenance team successful by enabling the adoption of a CMMS and we're off to a great start.
- Teams that are part of the world's most well known brands manage their maintenance activities and achieve greater results with Fiix by Rockwell Automation.
- We're looking for big thinkers with small egos to join us on our journey to create a more sustainable world.
What You Do
- Manage a varied customer list (mid market, enterprise or strategic accounts) emphasis on enterprise accounts.
- Execute on the customer success framework to make customers successful.
- Retain and grow seat and site opportunities in your assigned portfolio.
- Deliver a consistent and delightful customer journey.
- Improve repeatable, predictable outcomes and experiences for Fiix's customer base.
- Identify customer needs and collaborate with marketing, services, support and product teams.
The Essentials You Will Have
- Bachelor's Degree or Equivalent Years of Relevant Work Experience
- Legal authorization to work in Canada. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
The Preferred You Might Also Have
- 5+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross sell/up sell cycles preferably in a SaaS software or technology environment.
- Experience retaining and expanding revenue with existing customers in a SaaS environment or technology solutions.
- Experience in customer facing roles in a SaaS environment
- Understanding of the platform/product features and how it relates to client objectives and business operations.
- Ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs.
- Experience working with cross functional teams, such as sales and professional services.
- Proficiency in additional languages (French, Spanish, Portuguese)
- Familiarity with the Maintenance and Reliability industry.
What We Offer
- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA – dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top Up
- Fitness Reimbursement Program
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Compensation
- For this role, the Base Salary Compensation is from CAD 81,600.00 CAD 122,400.00 CAD with an annual target bonus of 20% of base salary.
- Actual pay will be based on factors such as skills, knowledge, education, and experience.
Additional Information
- This position is part of a job family. Experience will be the determining factor for position level and compensation.
- As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written).
- This posting is for an existing vacancy within our organization.
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