I.R.D Order taker & cashier
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Key skills for this role
About the Role
Mandarin Oriental Hotel Group seeks an In Room Dining Order Taker & Cashier to handle guest orders, coordinate with kitchen staff, and ensure personalized dining experiences. The role requires strong communication skills, knowledge of food and beverage offerings, and adherence to hotel standards.
Key Skills for This Role
Responsibilities
- Take food and beverage orders from guests and provide suitable suggestions
- Coordinate with kitchen staff for flawless service
- Advise guests on preparation time, delivery, and policies
- Assist IRD Server in setting up and clearing In Room Dining tables
- Track timely delivery of orders and collection of trolleys
- Perform billing tasks according to hotel standards and cashiering policies
- Maintain guest database and record preferences
Requirements
- Very good understanding of food and beverage offerings
- Professional phone etiquette
- Ability to communicate clearly with colleagues and superiors
- Knowledge of hotel policies and standard operating procedures
Full Job Posting
General
- Understand and comply with corporate and hotel policies and standard operating procedures
- Adhere to MOHG Code of Conduct and all rules, regulations, and requirements
- Support learning and development activities
- Safeguard stored information and maintain confidentiality
- Support Safe, Sound and Sustainable policies
- Comply with MOHG Social Media Policy
- Zero tolerance on harassment or discrimination
- Carry out additional duties as requested by management
Departmental
- Have a very good understanding of food and beverage offerings and explain to guests
- Display proper phone etiquette and register guest details
- Maintain smooth communication with kitchen staff
- Advise guests on preparation time, delivery, and policies
- Assure guest orders are complimented and special requests considered
- Coordinate and assist IRD Manager on VIP amenities delivery
- Help IRD Server in setting up and clearing In Room Dining tables
- Track timely delivery of orders and collection of trolleys
- Maintain knowledge of point of sales and perform billing tasks
- Perform any other reasonable tasks as assigned by IRD Manager
Colleague Relations
- Communicate clearly with colleagues and superiors to avoid misunderstanding
- Inform management and kitchen of special guest preferences or allergies
- Be a team player and assist in service procedures
Guest Relations
- Warmly engage with guests while taking orders and provide suitable suggestions
- Listen carefully to ensure all needs are met
- Ensure personalized experience in a timely manner
- Ensure customer satisfaction per MOHG Legendary Quality Experiences
- Monitor and follow through on VIP orders
- Create WOW moments for guests
- Maintain guest database and record preferences
- Listen to customer complaints and resolve or refer to manager
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