Hub & Station Coordinator OCC
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Key skills for this role
About the Role
Air Arabia seeks a Hub & Station Coordinator to coordinate day-of-operations ground activities across the network. The role ensures safe, efficient, and on-time flight operations by liaising with COCC, hubs, stations, and ground handling teams.
Key Skills for This Role
Responsibilities
- Act as primary liaison between COCC, hubs, stations, airport authorities, and ground handling teams
- Monitor daily flight operations including departures, arrivals, delays, cancellations, diversions, and turnaround performance
- Identify, analyze, and document operational delays, assign IATA delay codes, and support corrective actions
- Coordinate special handling requirements such as VIP/VVIP, unaccompanied minors, and oversized baggage
- Monitor passenger connections and support reaccommodation activities
- Track and analyze turnaround performance and ground time deviations
- Complete detailed shift handover reports
Requirements
- Bachelor's degree preferred
- Valid Flight or Ground Dispatcher License
- 2 3 years of experience in operational control
- Proficiency in MS Office
- Fluent in English
- Knowledge of IATA AHM preferred
Full Job Posting
Job Purpose
- Coordinates and monitor day of operations ground activities across the network to ensure safe, efficient, and on time flight operations.
Key Result Responsibilities
- Act as the primary liaison between COCC, hubs, stations, airport authorities, and ground handling teams.
- Coordinate with station managers, ramp teams, and ground handling providers on turnaround progress and operational constraints.
- Monitor daily flight operations including departures, arrivals, delays, cancellations, diversions, and turnaround performance.
- Identify, analyze, and document operational delays, determine root causes, assign IATA delay codes, and support corrective actions.
- Prioritize delayed departures, manage slot sensitive operations, and coordinate turnaround compression activities.
- Coordinate and monitor special handling requirements including VIP/VVIP, wheelchair assistance, unaccompanied minors, oversized baggage, live animals, and cargo sensitive operations.
- Monitor passenger connections, coordinate gate holds, and support passenger reaccommodation activities.
- Coordinate with Passenger Control, Flight Planning, FMC, Crew Logistics, and Ground Operations teams.
- Monitor airport slots, operational constraints, and communicate operational changes to stakeholders.
- Track and analyze turnaround performance, ground time deviations, and escalate operational risks.
- Complete detailed shift handover reports ensuring full situational awareness.
- Support OCC Shift Lead and Duty Manager during disruptions and recovery activities.
Qualifications
- Bachelor's degree preferred
- Valid Flight or Ground Dispatcher License
- Knowledge about IATA AHM is preferred
- Proficiency in MS Office
- Fluent in English
Work Experience
- 2–3 years of experience in operational control
- Experience in airline operational control operations is an advantage
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