Housekeeping Supervisor
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Key skills for this role
About the Role
AccorHotel is seeking a Housekeeping Supervisor to oversee daily housekeeping operations at a luxury hotel in Saudi Arabia. The role involves supervising room attendants, conducting inspections, ensuring guest satisfaction, and maintaining brand standards.
Key Skills for This Role
Responsibilities
- Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back of house areas
- Conduct thorough inspections of rooms and public areas to ensure adherence to brand standards
- Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements
- Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment
- Address guest requests and housekeeping related concerns promptly and professionally
- Coordinate special setups, turn down services, and bespoke in room arrangements for VIPs
- Lead, coach, and motivate housekeeping attendants and public area staff
- Conduct daily briefings to communicate priorities, VIP movements, and quality expectations
- Provide on the job training and continuous feedback to maintain high performance standards
- Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations
- Enforce grooming, hygiene, and workplace safety standards
- Ensure compliance with hotel policies, environmental initiatives, and sustainability practices
Requirements
- Supervisory experience in housekeeping operations
- Knowledge of cleaning standards and procedures
- Ability to lead and motivate a team
- Attention to detail and commitment to quality
Full Job Posting
Key Responsibilities
- Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back of house areas.
- Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
- Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
- Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.
- Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
- Address guest requests and housekeeping related concerns promptly, professionally, and discreetly.
- Coordinate special setups, turn down services, and bespoke in room arrangements for VIPs and special occasions.
- Support service recovery efforts by ensuring swift corrective action and follow up.
- Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.
- Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
- Provide on the job training and continuous feedback to maintain high performance standards.
- Assist in performance evaluations, scheduling, and attendance monitoring.
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