Housekeeping - Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join their housekeeping team. The role involves supervising room attendants, ensuring cleanliness standards, coordinating with front office, and maintaining guest supplies.
Key Skills for This Role
Responsibilities
- Establish daily planning assignments for room attendants, turn down attendants, evening cleaners and housemen
- Check room's day service and turn down service daily and complete evening turn down check lists periodically
- Liaise closely with Front Office to be aware of late arrivals, early arrivals, VIP rooms and special requests
- Give feedback of employees work performance to the Housekeeping Manager
- Check equipment and pantries at end of shift and ensure cleanliness and correct storage of guest supplies and cleaning supplies
- Ensure handover between morning and evening shift is correctly made and all instructions are given in the logbook
- Coordinate with Order taker on status of rooms and inform Room Attendants immediately of check out rooms
- Update Room status and Guest discrepancies and report to Front Office
- Assist with emergency procedures such as evacuation, fire and bomb threats
- Perform turn down training with new and existing staff
- Report any guest complaints/comments to the Housekeeping Manager
- Ensure all staff follow lost and found procedures
Requirements
- Previous experience in the same role in a luxury hotel is preferred; resort experience is a plus
- In depth knowledge of housekeeping operations, chemicals, linen handling, and machinery
- Excellent command of written and spoken English
- Must maintain a well groomed and professional appearance
- Pleasant personality with positive attitude, energetic, friendly, adaptable, self motivated, capable of working independently
Full Job Posting
About the Job
- Based at Mandarin Oriental, Doha within the Housekeeping Department, the Room Attendant is responsible for cleaning and maintaining guest rooms daily.
- To guarantee highest levels of cleanliness, hygiene and quality in regard to Mandarin Oriental Standards.
- The Room Attendant reports to the Assistant Housekeeping Manager.
Housekeeping Supervisor Duties
- Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
- Ensures key control procedures are maintained.
- Establish daily planning assignments for the day rooms assignments, turn down attendants, evening cleaners and housemen.
- Check room’s day service and turn down service daily and completes the evening turn down check lists periodically.
- Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
- Gives feedback of employees work performance to the Housekeeping Manager
- Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
- Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
- Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
- Updates Room status and Guest discrepancies all the time and reports to F/O.
- At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
- Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
Requirements
- Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
- In depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
- Must maintain a well groomed and professional appearance at all times.
- Excellent command of written and spoken English.
- Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self motivated, and capable of working independently.
Our Commitment to You
- Learning & Development: We craft unique learning and development programmes for various stages in your career.
- MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered globally.
- Retirement Plans: Different retirement plans depending on length of service and role.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mandarin Oriental
Front Desk Agent
Abu Dhabi, UAE
Emirates Palace Mandarin Oriental seeks a Front Desk Agent to check guests in/out, handle reservations, and provide exceptional service. The ideal candidate has previous luxury hotel experience and strong communication s
Concierge Agent
Abu Dhabi, UAE
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Concierge Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect whi
Telecommunications Agent
Abu Dhabi, UAE
Emirates Palace Mandarin Oriental seeks a Telecommunications Agent to handle incoming calls, take messages, and manage wake-up calls. The role requires previous luxury hotel experience and strong communication skills.
Executive Assistant
Dubai, UAE
Mandarin Oriental Downtown, Dubai seeks an Executive Assistant to provide high-level administrative and operational support to the General Manager and Executive Office. The role requires at least 4 years of experience in
Hotel Manager
Dubai, UAE
Mandarin Oriental Jumeira, Dubai is looking for a Hotel Manager to lead day-to-day operations, ensuring exceptional guest experiences and operational excellence. The role requires 10+ years in 5-star hotels, 5 years in h
Sales Manager, UK & Americas
Dubai, UAE
Mandarin Oriental Jumeira, Dubai is looking for a Sales Manager to lead the development and growth of the UK and Americas market segments. The role involves managing travel agent and tour operator accounts, implementing
Sales Manager, UK & Americas
Dubai, UAE
Mandarin Oriental Jumeira, Dubai seeks a Sales Manager for UK & Americas markets to lead development and growth of assigned market segments and key accounts. The role requires a minimum of two years' experience in a seni
F&B Trainee
Doha, QAT
Mandarin Oriental is offering a 6-month Food and Beverage trainee program in Doha. You will undergo hands-on operational and administrative training and be prepared for a supervisor role upon completion.
Front Desk Agent
Abu Dhabi, UAE
Concierge Agent
Abu Dhabi, UAE
Telecommunications Agent
Abu Dhabi, UAE
Executive Assistant
Dubai, UAE
Hotel Manager
Dubai, UAE
Sales Manager, UK & Americas
Dubai, UAE
Sales Manager, UK & Americas
Dubai, UAE
F&B Trainee
Doha, QAT