Housekeeping - Room Attendant
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Key skills for this role
About the Role
Responsible for cleaning guest rooms, maintaining luxury standards, handling guest requests, and ensuring safety compliance with attention to detail and problem-solving skills.
Key Skills for This Role
Responsibilities
- Clean guest rooms by category priority and daily assignment sheets; update room status accurately
- Remove soil, dirt, soap build up, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor
- Remove dirty bed linen and make up beds with fresh, clean linen
- Thoroughly dust and polish all furniture, pictures, frames, mirrors, television sets, clock radios, remote controls, and windows/ledges
- Clean closets, door tracks, baseboards, ledges, corners, and vacuum carpets
- Remove trash, debris, and cobwebs from balcony/patio areas
- Replace facial and toilet tissues, bathroom amenities, laundry bags, desk stationery, and guest service directories
- Transport carts with cleaning supplies, amenities, and linens securely to assigned areas; return and restock carts at end of shift
- Set correct time on clocks and ensure televisions are tuned to proper channel
- Empty liquid from ice buckets and wipe dry; clean dust, smudges, and spills from mini bars
- Empty vacuum bags and wipe equipment clean after use
- Exhibit friendly, helpful, and courteous manner when dealing with guests and fellow associates
Requirements
- Ability to clean guest rooms according to luxury standards
- Attention to detail and commitment to high quality work
- Ability to handle guest requests and complaints with grace
- Maintain confidentiality and security of guest rooms and data
- Comply with occupational health and safety legislation
Full Job Posting
Overview
- The Room Attendant is responsible for cleaning and maintaining guest rooms, suites, and villas as assigned.
- Ensuring the hotel's established ultra luxury standards of cleanliness and residential comfort.
- This role is vital to upholding LQA (Luxury Quality Assurance) and Brand standards daily.
- Key responsibilities include reporting maintenance deficiencies, handling guest requests or complaints with grace, and ensuring confidentiality and security.
Key Responsibilities
- Clean guest rooms by category priority and daily assignment sheets; update room status accurately.
- Remove soil, dirt, soap build up, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
- Remove dirty bed linen and make up beds with fresh, clean linen. Inspect condition of bathrobes and replace soiled or damaged ones.
- Thoroughly dust and polish all furniture, pictures, frames, mirrors, television sets, clock radios, remote controls, and windows/ledges.
- Clean closets, door tracks, baseboards, ledges, corners, and vacuum carpets. Open all drawers and check under beds/chairs in check out rooms.
- Remove trash, debris, and cobwebs from balcony/patio areas. Inspect condition of planters and plants.
- Replace facial and toilet tissues, bathroom amenities, laundry bags, desk stationery, and guest service directories.
- Transport carts with cleaning supplies, amenities, and linens securely to assigned areas; return and restock carts at end of shift.
- Set correct time on clocks and ensure televisions are tuned to proper channel. Clean and check all lamps and light switches.
- Empty liquid from ice buckets and wipe dry. Clean dust, smudges, and spills from mini bars, ensuring they are plugged in and securely locked.
- Empty vacuum bags and wipe equipment clean after use.
- Exhibit friendly, helpful, and courteous manner when dealing with guests and fellow associates; handle complaints using established six step procedure.
OSHAD & Safety Responsibilities
- Take reasonable care of your own health and safety, as well as others who may be affected by your actions.
- Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
- Report any hazards, OSH incidents, or work related injuries immediately to the Hygiene, Occupational Health and Safety Manager.
- Prevent slips and falls by watching for spills, cleaning them up immediately, and using 'wet floor' signs.
- Properly use Personal Protective Equipment (PPE). Practice safe lifting techniques.
- Actively attend all safety training sessions, safety inductions, on the job training, and toolbox talks.
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