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Housekeeping Order Taker Luxury Hotel KAFD

Adeera Hotel group
Riyadh, KSA
Mid-Senior
2 months ago
Housekeeping Order Taker Luxury Hotel KAFD
Free

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Housekeeping Order Taker Luxury Hotel KAFD
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• Guest Service Coordination

  • Receive and process housekeeping service requests from guests via phone, in person, or through electronic communication channels.
  • Assist guests with inquiries, provide information on available services, and coordinate cleaning schedules based on guest preferences and requirements.
  • Order Management and Scheduling:
  • Record and organize housekeeping orders, prioritize tasks, and allocate work assignments to housekeeping staff based on service requests.
  • Coordinate with the Housekeeping Manager and team members to schedule cleaning activities, ensure timely responses, and manage workload efficiently.
  • Communication and Follow-Up:
  • Communicate with guests to confirm service requests, provide updates on cleaning progress, and address any additional needs or special instructions.
  • Follow up with guests after service completion to ensure satisfaction, address any concerns, and gather feedback for improvement.
  • Inventory and Supplies Coordination:
  • Monitor housekeeping supplies, equipment availability, and inventory levels to support service requests and ensure adequate stock for cleaning operations.
  • Coordinate with housekeeping staff and procurement teams to replenish supplies, track usage, and maintain inventory control.
  • Quality Assurance and Standards Adherence:
  • Ensure that housekeeping service requests are fulfilled according to established cleanliness standards, procedures, and service levels.
  • Conduct quality checks, inspect completed work, and address any issues or discrepancies to maintain service quality and guest satisfaction.

• Guest Satisfaction Focus

  • Strive to meet guest expectations, exceed service standards, and enhance the overall guest experience through prompt and efficient housekeeping services.
  • Handle guest feedback, requests, and complaints professionally, taking corrective action and escalating issues as needed to ensure guest needs are met.
  • Technology Utilization:
  • Use housekeeping management software, communication tools, and scheduling systems to record service requests, track progress, and manage housekeeping operations effectively.
  • Familiarize yourself with technology solutions to streamline order management, enhance communication, and improve service delivery.
  • Team Collaboration and Support:
  • Collaborate with housekeeping staff, supervisors, and other departments to coordinate service requests, address operational needs, and ensure seamless communication and teamwork.
  • Provide support to housekeeping team members, offer assistance with workload distribution, and contribute to a positive work environment within the department.
  • To ensure that the use new technology and equipment is explored and implemented wherever appropriate
  • Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Education, Qualifications

  • Previous experience in a customer service or hospitality role, with knowledge of housekeeping operations and service coordination.
  • Strong communication skills, with the ability to interact professionally with guests, colleagues, and service providers.
  • Organizational abilities, attention to detail, and the capacity to manage multiple tasks and prioritize requests effectively.
  • Customer-focused mindset, with a commitment to delivering high-quality service, meeting guest needs, and exceeding expectations.
  • Proficiency in using technology tools, software applications, and communication platforms to facilitate order management and service coordination.
  • Adaptability, problem-solving skills, and a proactive approach to handling guest requests and resolving issues promptly.
  • Willingness to work flexible hours, including weekends and holidays, to accommodate guest service needs and operational requirements.
  • A diploma or certification in hospitality management, customer service, or a related field is advantageous.

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