Housekeeping Order Taker
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Key skills for this role
About the Role
Rotana is seeking a Housekeeping Order Taker for City Centre Rotana Doha. The role involves handling communication in and out of the Housekeeping Office, managing keys and papers, answering phone calls, handling lost and found, updating files, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Requirements
- Passionate and dynamic guest focused Housekeeping professional
- Ability to handle communication in and out of the Housekeeping Office
- Proper telephone etiquette
Full Job Posting
Overview
- We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at City Centre Rotana Doha
Key Responsibilities
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
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