Housekeeping Floor Supervisor
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Key skills for this role
About the Role
Supervise housekeeping staff, ensure cleanliness standards, manage guest experiences, train team members, and maintain compliance with safety regulations.
Key Skills for This Role
Full Job Posting
1.Operational Supervision
- Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
- Conduct daily briefings and allocate workloads effectively.
- Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
- Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).
2.Quality Assurance
- Perform detailed inspections of cleaned rooms before releasing them in the system.
- Ensure compliance with Sofitel presentation standards (linen, amenities, d cor, fragrance, and lighting).
- Monitor cleanliness, maintenance issues, and overall room condition.
- Follow up on guest feedback and ensure corrective actions are implemented immediately.
3. Guest Experience
- Ensure prompt handling of guest requests and special preferences.
- Respond professionally to guest complaints and service recovery following Sofitel service culture.
- Maintain a visible presence on floors and interact courteously with guests when required.
4.Team Leadership
- Train, coach, and motivate Room Attendants to achieve high performance standards.
- Ensure team adherence to grooming and uniform standards.
- Conduct on-job training and support continuous development.
- Foster a positive and productive work environment.
5.Administrative Duties
- Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
- Coordinate with Front Office for room status updates and priorities.
- Monitor staff attendance, duty rosters, and shift planning.
- Ensure proper use and control of housekeeping supplies and equipment.
6.Health, Safety & Compliance
- Ensure compliance with Sofitel safety, hygiene, and environmental standards.
- Follow proper chemical handling and cleaning procedures.
- Ensure adherence to health and safety regulations (including fire and emergency procedures).
- Promote sustainability and eco-friendly practices.
7.Coordination & Communication
- Work closely with Engineering to report and follow up maintenance issues.
- Coordinate with Laundry for linen quality and availability.
- Maintain clear communication with other supervisors and departments.
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