Housekeeping Floor Supervisor
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Key skills for this role
About the Role
Supervise housekeeping operations, ensuring high-quality cleaning and guest satisfaction while training staff and maintaining standards of cleanliness and safety.
Key Skills for This Role
Responsibilities
- Supervise and support Room Attendants and Housemen on assigned floors, ensuring efficient and high quality room cleaning
- Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels
- Conduct pre shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas
- Provide on the job coaching, corrective feedback, and recognition to build a motivated, high performing team
- Participate in recruitment, onboarding, and training of new housekeeping colleagues assigned to guest floors
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level daily following the LQA and Brand standards
- Perform Go Audit and Uniforms for inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance
- Check VIP, long stay, and special attention rooms personally to ensure impeccable presentation and correct amenities
- Verify that all guest supplies are correctly placed, in good condition, and replenished according to standards
- Ensure corridors, service areas, and guest lift lobbies on the floor are clean, tidy, and free of equipment and clutter
- Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs
Requirements
- Minimum two years experience cleaning hotel guest rooms
- High school diploma
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize, organize and follow up
- Clear thinker, remaining calm and resolving problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand a guest's service needs
- Ability to work cohesively with co workers as part of a team
- Ability to work with minimal supervision
- Knowledge of proper chemical handling procedures
- Familiarity with cleaning equipment and supplies
- Required to speak, read and write English
Full Job Posting
Overview/Basic Function
- The Housekeeping Floor Supervisor is responsible for the overall cleanliness, condition, and presentation of all guestrooms and guest corridors on the assigned floors at Rosewood AMAALA.
- Leading a team of Villa Attendants and Housemen, this role ensures that rooms are serviced to ultra luxury standards, in full alignment with Rosewood's Brand and Forbes Travel Guide / LQA criteria.
- The Floor Supervisor coordinates daily Villa cleaning, inspections, and special requests, working closely with Front of House, Engineering, Laundry, and every department to deliver immaculate, comfortable, and personalized accommodation for every guest.
Responsibilities
- Supervise and support Room Attendants and Housemen on assigned floors, ensuring efficient and high quality room cleaning.
- Allocate daily room and section assignments based on occupancy, arrivals, departures, and staffing levels.
- Conduct pre shift briefings to communicate priorities, VIP rooms, special requests, and quality focus areas.
- Provide on the job coaching, corrective feedback, and recognition to build a motivated, high performing team.
- Participate in recruitment, onboarding, and training of new housekeeping colleagues assigned to guest floors.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level daily following the LQA and Brand standards in every task daily.
- Perform Go Audit and Uniforms for inspections of guestrooms, suites, and corridors to verify cleanliness, setup, amenities, and maintenance.
- Check VIP, long stay, and special attention rooms personally to ensure impeccable presentation and correct amenities.
- Verify that all guest supplies (amenities, linen, towels, collateral) are correctly placed, in good condition, and replenished according to standards.
- Ensure corridors, service areas, and guest lift lobbies on the floor are clean, tidy, and free of equipment and clutter.
- Respond promptly to guest requests and preferences related to room service, extra amenities, pillows, and other special needs.
Qualifications
- Experience: Minimum two years experience cleaning hotel guest rooms.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively wit
- Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co workers to their understanding.
- Licenses & Certifications: None required.
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