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Hotel Receptionist

El Rey Global Travel
Dubai, UAE
Full-time
Onsite
Discovered 2 weeks ago
Hotel front-desk operationsGuest reservations and bookingsHotel reservation/PMS systemsCustomer serviceProblem-solvingEnglish communication
Free

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Key skills for this role

Hotel front-desk operationsGuest reservations and bookingsHotel reservation/PMS systems
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Role Overview

A well-established hotel in Dubai is seeking a friendly, professional, and customer-focused Hotel Receptionist.

Key Responsibilities

  • Welcome and assist guests with a warm and professional approach.
  • Handle check-in and check-out procedures efficiently.
  • Manage guest reservations, bookings, and room assignments.
  • Respond to guest enquiries and provide information about hotel facilities and services.
  • Handle phone calls, emails, and other guest communications.
  • Process payments and maintain accurate guest records.
  • Address guest requests, concerns, and complaints professionally.
  • Coordinate with housekeeping, maintenance, and other hotel departments.
  • Ensure the reception area is clean, organised, and presentable.
  • Maintain a high standard of customer service throughout the guest experience.
  • Perform other front-office and administrative duties as required.

Requirements

  • Previous experience as a Hotel Receptionist, Front Desk Agent, or similar hospitality role is required.
  • Previous hotel experience in the UAE is preferred.
  • Excellent communication and interpersonal skills are required.
  • A professional and welcoming personality is expected.
  • Good English communication skills are required; additional languages are advantageous.
  • Strong customer-service and problem-solving abilities are required.
  • Good computer skills and familiarity with hotel reservation or PMS systems are required.
  • The ability to work shifts, weekends, and public holidays is required.
  • Candidates should be well-presented and professional.
  • The ability to work effectively in a fast-paced hotel environment is required.

Workplace

  • Work location is in person in Dubai.

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