Hotel Manager
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Key skills for this role
About the Role
AccorHotel is seeking a Hotel Manager for a Raffles property in Riyadh. The role involves leading the hotel executive committee, overseeing pre-opening and operations, and ensuring luxury service standards.
Key Skills for This Role
Responsibilities
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Partner closely with the General Manager and Executive Committee to translate strategic priorities into clear pre opening and operating goals
- Ensure operation readiness and coordination of the hotel through respective Department Heads
- Set a clear standard for luxury service through hands on leadership, emotional intelligence, and authentic personal connection
- Provide disciplined oversight of staffing levels, productivity metrics, and operational KPIs
- Oversee recruitment, onboarding and training of all operational colleagues
- Establish and implement department policies, Standard Operating Policies and service standards according to Raffles brand
- Provide coaching, leadership development, and goal setting with hotel department heads
- Assist in the preparation of the pre opening and annual Operations Budget/Plan and achieve profit objectives
- Analyse guest feedback, quality metrics, and audit results to drive structured improvement plans
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Assume the responsibilities of the General Manager in his/her absence
Requirements
- Proven experience as a Hotel Manager or similar senior leadership role in luxury hospitality
- Pre opening and project management experience
- Strong leadership, emotional intelligence, and interpersonal skills
- Experience in managing multiple departments (Front Office, Housekeeping, F&B, etc.)
- Knowledge of luxury service standards and brand requirements
- Ability to manage budgets and achieve profit objectives
- Strong sense of style, polish, and discretion
Full Job Posting
Role Overview
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team.
- Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre opening and operating goals, structured action plans, and measurable outcomes.
Key Responsibilities
- Ensure operation readiness and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Wellness, Food & Beverage, and Culinary).
- Sets a clear standard for luxury service through hands on leadership, emotional intelligence, and authentic personal connection.
- Provides disciplined oversight of staffing levels, productivity metrics, and operational KPIs to optimize both service delivery and financial performance.
- Oversees recruitment, onboarding and training of all operational colleagues.
- Establish and implement department policies, Standards Operating Policies and service standards according to Raffles brand and global rating organizations.
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists.
- Provide coaching; leadership development; and goal setting with hotel department heads.
- Assist in the preparation of the pre opening and annual Operations Budget/Plan and achieve the profit objectives therein.
- Brings proven pre opening and project management experience required to navigate both short term operational initiatives and long range capital plans.
- Analyses guest feedback, quality metrics, and audit results to drive structured improvement plans and sustained excellence throughout the year.
- Provide active leadership role in the culture of Health and Safety and accident prevention.
- Must possess and naturally exude a strong sense of style, polish, and discretion reflective of an ultra luxury flagship property.
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