Hotel Manager
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Key skills for this role
About the Role
Mandarin Oriental Downtown, Dubai seeks a Hotel Manager to oversee hotel operations and provide executive support to the General Manager. The role requires proven experience as a Hotel Manager or Director of Operations within a luxury hotel environment, with strong commercial awareness and leadership skills.
Key Skills for This Role
Responsibilities
- Lead the day to day hotel operations, ensuring the delivery of exceptional and consistent guest experiences across all touchpoints
- Drive operational strategy in alignment with the hotel’s business objectives, with a strong focus on service excellence, efficiency, and continuous improvement
- Execute strategic initiatives in collaboration with the General Manager and key stakeholders
- Ensure strong performance across all operational departments, including Rooms, Food & Beverage, Spa & Wellness, and Residences
- Partner closely with the Director of Residences to maximise integration and alignment between hotel and branded residences operations
- Develop and mentor department heads and emerging leaders, using structured performance management tools
- Build strong relationships with key internal and external stakeholders, including ownership, corporate teams, and local partners
- Drive the hotel’s positioning within the Dubai market through strong awareness of competitors, guest trends, and evolving luxury expectations
- Support community engagement initiatives and represent the hotel within the local business and hospitality community
- Ensure full compliance with company policies, brand standards, and local regulatory requirements
Requirements
- Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra luxury hotel environment
- Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable
- Demonstrated ability to lead large, multicultural teams in a dynamic, fast paced environment
- Solid commercial awareness, with the ability to balance operational excellence with financial performance
- Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels
- Highly organised, adaptable, and detail oriented, with a hands on leadership style
- A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values
Full Job Posting
About the Job
- Based at the Mandarin Oriental Downtown, Dubai within the Executive Office, the Hotel Manager oversees the operations of the hotel and provides professional advisory and executive support to the General Manager.
Key Responsibilities
- Leading the day to day hotel operations, ensuring exceptional and consistent guest experiences.
- Driving operational strategy in alignment with business objectives.
- Executing strategic initiatives in collaboration with the General Manager and key stakeholders.
- Ensuring strong performance across all operational departments.
- Partnering closely with the Director of Residences.
- Developing and mentoring department heads and emerging leaders.
- Building strong relationships with key internal and external stakeholders.
- Driving the hotel’s positioning within the Dubai market.
- Supporting community engagement initiatives.
- Ensuring full compliance with company policies, brand standards, and local regulatory requirements.
Qualifications
- Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra luxury hotel environment.
- Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable.
- Demonstrated ability to lead large, multicultural teams in a dynamic, fast paced environment.
- Solid commercial awareness, with the ability to balance operational excellence with financial performance.
- Excellent interpersonal and communication skills.
- Highly organised, adaptable, and detail oriented, with a hands on leadership style.
- A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values.
Our Commitment to You
- Learning & Development programmes.
- MOstay programme offering complimentary nights and attractive rates.
- Health and colleague wellness programmes.
- Comfortable accommodation, duty transportation, and duty meals.
- Competitive salary and benefits package aligned with UAE industry standards.
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