Hotel Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mandarin Oriental Downtown, Dubai seeks a Hotel Manager to oversee hotel operations and provide executive support to the General Manager. The role involves leading day-to-day operations, driving operational strategy, and ensuring exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Lead the day to day hotel operations, ensuring the delivery of exceptional and consistent guest experiences across all touchpoints.
- Drive operational strategy in alignment with the hotel’s business objectives, with a strong focus on service excellence, efficiency, and continuous improvement.
- Execute strategic initiatives in collaboration with the General Manager and key stakeholders, providing structured feedback and operational insights.
- Ensure strong performance across all operational departments, including Rooms, Food & Beverage, Spa & Wellness, and Residences.
- Partner closely with the Director of Residences to maximise integration and alignment between hotel and branded residences operations.
- Develop and mentor department heads and emerging leaders, using structured performance management tools to drive accountability and growth.
- Build strong relationships with key internal and external stakeholders, including ownership, corporate teams, and local partners.
- Drive the hotel’s positioning within the Dubai market through strong awareness of competitors, guest trends, and evolving luxury expectations.
- Support community engagement initiatives and represent the hotel within the local business and hospitality community.
- Ensure full compliance with company policies, brand standards, and local regulatory requirements.
Requirements
- Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra luxury hotel environment
- Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable
- Demonstrated ability to lead large, multicultural teams in a dynamic, fast paced environment
- Solid commercial awareness, with the ability to balance operational excellence with financial performance
- Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels
- Highly organised, adaptable, and detail oriented, with a hands on leadership style
- A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values
Full Job Posting
About the job
- Based at the Mandarin Oriental Downtown, Dubai within the Executive Office in Dubai, the Hotel Manager is responsible to oversee the operations of the hotel and provide professional advisory and executive support to the General Manager.
As a Hotel Manager, you will be responsible for the following duties:
- Leading the day to day hotel operations, ensuring the delivery of exceptional and consistent guest experiences across all touchpoints
- Driving operational strategy in alignment with the hotel’s business objectives, with a strong focus on service excellence, efficiency, and continuous improvement
- Executing strategic initiatives in collaboration with the General Manager and key stakeholders, providing structured feedback and operational insights
- Ensuring strong performance across all operational departments, including Rooms, Food & Beverage, Spa & Wellness, and Residences (if applicable)
- Partnering closely with the Director of Residences to maximise integration and alignment between hotel and branded residences operations
- Developing and mentoring department heads and emerging leaders, using structured performance management tools to drive accountability and growth
- Building strong relationships with key internal and external stakeholders, including ownership, corporate teams, and local partners
- Driving the hotel’s positioning within the Dubai market through strong awareness of competitors, guest trends, and evolving luxury expectations
- Supporting community engagement initiatives and representing the hotel within the local business and hospitality community
- Ensuring full compliance with company policies, brand standards, and local regulatory requirements
As a Hotel Manager, we expect from you:
- Proven experience as a Hotel Manager or Director of Operations within a luxury or ultra luxury hotel environment
- Strong understanding of the Dubai or regional Middle East hospitality market is highly desirable
- Demonstrated ability to lead large, multicultural teams in a dynamic, fast paced environment
- Solid commercial awareness, with the ability to balance operational excellence with financial performance
- Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels
- Highly organised, adaptable, and detail oriented, with a hands on leadership style
- A strong commitment to delivering exceptional guest service aligned with Mandarin Oriental’s brand values
Our commitment to you
- Learning & Development: unique learning and development programmes for various stages in your career.
- MOstay: complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: a variety of health benefits and wellness programmes.
- Colleague Comfort and Convenience: comfortable accommodation, duty transportation, and duty meals.
- Competitive Salary and Benefits: competitive salary and attractive benefits package aligned with UAE industry standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mandarin Oriental Hotel Group
Director of People & Culture
Riyadh, KSA
As Director of People & Culture, you will be responsible for the following duties: Develop and drive the property s People strategy in line with the Mandarin Oriental Hotel Grou...
Reservations Manager
Riyadh, KSA
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invi...
Sales Manager, UK & Americas
Dubai, UAE
Mandarin Oriental Jumeira, Dubai is looking for a Sales Manager to lead development and growth of UK and Americas market segments. Requires two years of luxury hotel sales experience and a proven track record of achievin
F&B Trainee
Doha, QAT
Mandarin Oriental, Doha is offering a 6-month F&B Trainee program with hands-on operational and administrative training. The program prepares trainees for a Supervisor position upon completion.
Spa Therapist
Dubai, UAE
Responsible for maintaining high service standards, performing spa treatments, assisting operations, and delivering superior customer service with attention to detail.
Director of Restaurant Bar & Experience
Riyadh, KSA
About the job Based at the Mandarin Oriental Al Faisaliah Riyadh within the Food & Beverage Department in Riyadh, the Director of Restaurant Bar & Experience is responsible for ...
Dock Hand
Abu Dhabi, UAE
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Dock Hand to join their Marina team. The role involves providing high-standard customer service to marina users, ensuring a safe and clean marina environment,
Director of People & Culture
الرياض, KSA
Mandarin Oriental Al Faisaliah Riyadh seeks a Director of People & Culture to lead the HR function for the property. The role involves developing people strategy, overseeing talent acquisition, compensation, learning & d
Director of People & Culture
Riyadh, KSA
Reservations Manager
Riyadh, KSA
Sales Manager, UK & Americas
Dubai, UAE
F&B Trainee
Doha, QAT
Spa Therapist
Dubai, UAE
Director of Restaurant Bar & Experience
Riyadh, KSA
Dock Hand
Abu Dhabi, UAE
Director of People & Culture
الرياض, KSA