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Hostess - Talea
Mandarin Oriental
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 5 days ago
Guest greeting and seatingRestaurant reservationsCustomer serviceCommunicationRestaurant serviceGuest complaint handling
Free
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Guest greeting and seatingRestaurant reservationsCustomer service
Role Overview
Emirates Palace Mandarin Oriental, Abu Dhabi is hiring a Hostess for the Food and Beverage team at Talea.
The Hostess welcomes restaurant guests, manages seating, handles bookings, and supports service.
The role reports to the Assistant Restaurant Manager.
Key Skills for This Role
Guest greeting and seatingRestaurant reservationsCustomer serviceCommunicationRestaurant serviceGuest complaint handling
Full Job Posting
About the role
Emirates Palace Mandarin Oriental, Abu Dhabi is hiring a Hostess for the Food and Beverage team at Talea.
The Hostess welcomes restaurant guests, manages seating, handles bookings, and supports service.
The role reports to the Assistant Restaurant Manager.
Responsibilities
- Set up tables, tabletop items, and the hostess desk according to restaurant and hotel standards.
- Arrange seating based on the reservation book and management requirements.
- Greet and seat guests courteously according to hotel standards.
- Handle telephone bookings and guest inquiries.
- Assist with service and keep managers informed of guest comments and complaints.
- Clean cushions, menus, drinks lists, guest collateral, and tabletop items.
- Maintain guest history records and attend meetings, briefings, and training.
- Maintain neat uniform, grooming, and personal hygiene during service.
Requirements
- Previous experience in the same role in a luxury hotel is preferred.
- Resort experience is a plus.
- Strong communication and customer service skills are expected.
- An additional language is a plus, with Italian considered a strong advantage.
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