HOSTESS
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Key skills for this role
Role Overview
Oversee front-of-house operations and ensure a welcoming experience for guests.
Supervise the host and hostess team, manage reservations, and coordinate guest flow.
Work with restaurant management to maintain service standards and improve guest experience.
Key Skills for This Role
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Job summary
Oversee front-of-house operations and ensure a welcoming experience for guests.
Supervise the host and hostess team, manage reservations, and coordinate guest flow.
Work with restaurant management to maintain service standards and improve guest experience.
Key responsibilities
- Supervise, train, and mentor the host and hostess team.
- Greet guests, manage the waiting list, and handle reservations efficiently.
- Optimize seating arrangements to maximize capacity and minimize wait times.
- Resolve guest concerns and complaints, escalating issues when necessary.
- Manage bookings, special requests, and accuracy in the reservation system.
- Coordinate with dining room staff regarding guest needs and special requests.
- Maintain an organized and well-stocked host or hostess station.
- Provide information about menu offerings, specials, and restaurant policies.
- Update guest records and manage guest feedback.
- Follow health, safety, cleanliness, and guest-information handling standards.
- Perform other duties assigned.
Qualification, experience and knowledge
- Degree or certification in Hospitality Management, Business Administration, or a related field.
- At least five years of Hostess or Head Hostess experience in a fine dining or high-volume restaurant.
- Proven experience leading a team.
- Strong supervisory skills and the ability to train and motivate staff.
- Exceptional interpersonal and communication skills.
- Excellent organization, multitasking, and attention to detail.
- In-depth knowledge of restaurant operations, dining etiquette, and reservation systems.
- Availability to work evenings, weekends, and holidays as required.
Work arrangement
- The role is performed in person.
Employment
The position is full-time.
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