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indeed

HOSTESS

Hot n cool
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Front-of-house operationsTeam supervisionTeam training and mentoringReservation systemsGuest flow managementRestaurant operations
Free

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Key skills for this role

Front-of-house operationsTeam supervisionTeam training and mentoring
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Job summary

Oversee front-of-house operations and ensure a welcoming experience for guests.

Supervise the host and hostess team, manage reservations, and coordinate guest flow.

Work with restaurant management to maintain service standards and improve guest experience.

Key responsibilities

  • Supervise, train, and mentor the host and hostess team.
  • Greet guests, manage the waiting list, and handle reservations efficiently.
  • Optimize seating arrangements to maximize capacity and minimize wait times.
  • Resolve guest concerns and complaints, escalating issues when necessary.
  • Manage bookings, special requests, and accuracy in the reservation system.
  • Coordinate with dining room staff regarding guest needs and special requests.
  • Maintain an organized and well-stocked host or hostess station.
  • Provide information about menu offerings, specials, and restaurant policies.
  • Update guest records and manage guest feedback.
  • Follow health, safety, cleanliness, and guest-information handling standards.
  • Perform other duties assigned.

Qualification, experience and knowledge

  • Degree or certification in Hospitality Management, Business Administration, or a related field.
  • At least five years of Hostess or Head Hostess experience in a fine dining or high-volume restaurant.
  • Proven experience leading a team.
  • Strong supervisory skills and the ability to train and motivate staff.
  • Exceptional interpersonal and communication skills.
  • Excellent organization, multitasking, and attention to detail.
  • In-depth knowledge of restaurant operations, dining etiquette, and reservation systems.
  • Availability to work evenings, weekends, and holidays as required.

Work arrangement

  • The role is performed in person.

Employment

The position is full-time.

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