Hostess - Butterfly Room
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Key skills for this role
About the Role
Ensure exceptional guest service, manage reservations, maintain relationships, and support restaurant operations while fostering a positive environment.
Key Skills for This Role
Responsibilities
- Greet guests and seat them accordingly
- Manage reservations and update booking system
- Provide exceptional guest service and ensure guest satisfaction
- Answer incoming calls using correct telephone etiquette
- Assist in maximizing table occupancy and filtering clientele
- Perform cashier duties including balancing cash and credit card charges
- Maintain high standard of personal appearance and hygiene
- Attend briefings, tastings, and core training
Requirements
- Experience in a hostess or guest service role in hospitality
- Excellent communication and interpersonal skills
Full Job Posting
Role Overview
- Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.
Benefits
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role Guest Satisfaction
- Ensures to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
- Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintains positive guest and associate interactions with good working relationships.
Your Role Operations
- Execute and supports guest service standards and hotel brand standards.
- Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant.
- Understand guest needs and recommend the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand.
- Greet guests and seat guests accordingly.
- Inform the team of special attention guests / SAGs.
- Provide excellent service to all associates in other departments as appropriate.
- Establish rapport with guests maintaining good guest relationships.
- Ensure regular guests are recognised and greeted accordingly.
- Work closely with other restaurant associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Answer all incoming calls using the correct telephone etiquette, promptly and courteously and ensure all telephone messages are accurate.
- Provide up to date and accurate information on the restaurant, menus, and the hotel offerings.
- Assist in maximising table occupancy and filtering the clientele.
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