Hostess
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Key skills for this role
About the Role
Accor seeks a professional Hostess for Rixos Premium Saadiyat Island in Abu Dhabi. The role involves greeting guests, managing reservations, and ensuring a welcoming experience. Requires strong interpersonal skills and attention to detail in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations
- Communicate reservation and cancellation changes to management promptly
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan
- Review the reservation book, pre assign designated tables, and follow up on special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
Requirements
- Cooperate and comply with OSH instructions and safe working procedures
- Take reasonable care for health and safety of self and others
- Report near miss/hazard/unsafe conditions or acts
- Use appropriate PPE and safety systems
- Attend OSH training as required
Full Job Posting
Job Description
- We are seeking a professional and enthusiastic Hostess to join our hospitality team in Abu Dhabi, United Arab Emirates.
- As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive.
- This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast paced environment.
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette.
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards.
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift.
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff.
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests.
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders.
- Present menus to guests and ensure they are satisfied with their assigned table.
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism.
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries.
- Monitor your assignments to ensure compliance with departmental standards and operational excellence.
- Multitask effectively while maintaining composure and efficiency during peak service periods.
Qualifications
- Cooperate and comply with Rixos Premium Saadiyat Island in regards to OSH instructions and safe working procedures.
- Take reasonable care for the health and safety of themselves, environment and others at work.
- Do not adversely interfere with anything provided for OSH.
- Do not interfere adversely with anything in place to control OSH risks.
- Cooperate with organization with respect to actions and or action taken to protect the employee/ OSH requirements.
- Follow OSHMS procedures as applicable.
- Raise identified OSH issues with designated persons and take part in OSH consultative OSH requirements.
- Report all near miss/ hazard/ unsafe/ conditions or act.
- Use appropriate PPE and safety systems.
- Be familiar with emergency and evacuation procedures.
- Attend OSH training as required by the training needs analysis.
- Maintain all OSHMS records as required by the Rixos Premium Saadiyat Island.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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